PLACED WITH CLIENT

PERSONAL DETAILS

Name: Jowelyn Ramos

Date of BirthGenderMarital Status
4 July, 1987FemaleMarried

Interview with Jowelyn

SUITABLE ROLE/S

Jowelyn is suitable for an administrative assistant role.

Education

Bachelor of Science in Information Management

Experience

  • Technical Support | Customer Service Representative – 5 years
  • Property Management Administration Assistant – 2 years & 10 months

Strengths

Jowelyn is inquisitive, outgoing, and orderly. She has 5 years of call center experience, with expertise in customer service and technical support, before she joined Affordable Staff. She was able to handle a US-based account for a telecommunications conglomerate providing services to American customers. She has a good command of the English language in both speaking and writing. 

She was a customer service representative handling cable TV, Internet, and phone services. She was tasked to provide in-depth product information and customer assistance on inquiries and subscription concerns. She honed her multitasking and customer-handling abilities, as well as her sales skills while upselling products and services. 

As a technical support representative, she learned how to use her time wisely to ensure that solutions were given in a timely fashion. Working efficiently and having keen attention to detail were among her strengths, which she developed over time. The experience also taught her to be perceptive to the customer’s needs.

She believes that versatility and adaptiveness are key elements in every working environment and that an interest in learning contributes to effectiveness and productivity.

Presently, Jowelyn’s an administrative assistant in the real estate industry in Queensland. She performs a variety of tasks that hone her organisational, data-handling, and multi-tasking abilities. She is adept at using common property management software and databases, such as Inspect Real Estate, AppTracker, and TICA.

Other Information

Jowelyn is shy and soft-spoken. Although the timid type, she was awarded as the MVP of their team as a technical support representative. She also maintained good stats and customer satisfaction rates.

In her free time, she indulges in cooking and baking. She is self-taught, streaming YouTube cooking videos and collecting recipes.

EMPLOYMENT HISTORY

Business name: Affordable Staff

Position: Property Management Administration Assistant

Date of Employment: February 2019 – present

Duties & Responsibilities:

  • Processing new applications and lease renewals
  • Checking applicant profiles from the database
  • Sending rental and employment references via email
  • Processing and sending lease agreements for signature
  • Uploading documents and signed lease agreement forms to database
  • Setting up calendar reminders
  • Updating tenancy checklists
  • Updating smoke alarms status
  • Preparing compliance reports for smoke alarms

Business name: Convergys

Position: Technical Support Representative

Date of Employment: January 2017 – December 2018

Business name: Transcom Worldwide

Position: Technical Support | Customer Service Representative

Date of Employment: December 2012 – June 2013 | June 2014 – January 2017