PLACED WITH CLIENT

Paolo is intelligent, chatty, and confident. He has over 9 years of work experience in the call center industry. He has a good command of the English language, in both written and spoken form.

Paolo started his career in the call center industry under a US-based telco account. He took in his customers’ phone, Internet, and cable subscription requests and catered to all their queries and concerns. He also assisted them in troubleshooting their service issues. He walked them through the necessary steps and actions to help them solve their problems. He provided support for agents and ensured the facts and details were correct. Lastly, he took in supervisory and escalation calls to help de-escalate the calls.

In his next employment, he was with a financial account. He was with a credit card account of a US airline company. He assisted his customers with all their disputes and refund calls. He also catered to new cardholders, helped with billing support, and provided walk-through service for technical issues.

In his latest employment, he provided support for couples who desired to get married in the comforts of their homes. He answered their queries and helped them with their concerns. He responded to emails, was in charge of logistics, and plotted calendar schedules for their clients.

With his extensive call center experience, he has honed his attention to detail, multitasking skills, and time management abilities. Paolo is competitive and aims to do his best all the time. He will make a great addition to any team as an admin assistant.