Team Member Ready for Placement

Andrea is a Bachelor of Secondary Education Major in Social Science graduate with a passion for continuous learning. Enthusiastic about various interests, she enjoys reading books, watching Korean dramas, and playing video games, particularly mobile legends. Her hobbies also include following K-pop groups like SNSD and Seventeen. Andrea’s blend of intellectual curiosity and personal engagement makes her a dynamic individual, ready to take on new challenges in her professional life.

Onboarding Training and Assessment
Andrea underwent comprehensive onboarding training, gaining a solid understanding of administrative tasks and Australian business practices, particularly in the mortgage broking space. The training focused on real estate fundamentals and general administrative competencies. She then progressed to a more specialised Mortgage Broker (MB) Assessment course, where she learned document processing essentials, loan application management, and data entry.

Through hands-on tasks and quizzes, Andrea became proficient in document editing standards and understanding various mortgage-related documents. The training also enhanced her communication skills through situational chats and lender call simulations, preparing her to support mortgage broking clients effectively.

Affordable Staff Tools Training
Andrea received extensive training on key software tools that are critical for daily operations. She became proficient in LastPass for password management, Outlook for email organisation, TechSmith for visual content capturing, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

In addition, Andrea focused on Nexus CRM and BrokerEngine, essential tools for mortgage broking support, where she practiced extensively to ensure efficiency in handling tasks. Her training also included ApplyOnline and scenario-based mortgage broking tasks, equipping her with a comprehensive skill set for document processing and communication within the mortgage broking field.

Additional Tools Proficiency
Before joining Affordable Staff, Andrea demonstrated proficiency in several tools. She has advanced skills in Microsoft PowerPoint and Canva, with practical experience using Microsoft Word, OneNote, OneDrive, Hubstaff, and SmallPDF. Andrea also has some experience using Microsoft Excel, Outlook, Teams, Trello, and LastPass, making her well-versed in various administrative tools.

Additional Skills and Notable Experience
Andrea’s background includes a three-month teaching internship at a local high school, where she honed her organisational and communication skills. She has also been an ambassador for a non-profit association for 13 years, showcasing her dedication and leadership abilities in contributing to community service and education.

Learning Ability and Work Proficiency
Andrea is an attentive and diligent learner with a high capacity for comprehension and analysis. She adapts quickly to systems and workflows, following instructions with ease and requiring minimal supervision. Her systematic and orderly approach to tasks ensures that she delivers high-quality results. Though she sometimes takes extra time to handle bulk tasks involving multiple files, she is committed to improving her efficiency and becoming more familiar with mortgage-related processes. Andrea’s proactive nature and her ability to ask the right questions further demonstrate her willingness to learn and grow.

Interpersonal Skills and Personal Characteristics
Andrea’s calm, warm, and gentle demeanor makes her an approachable and delightful team member. She is diligent, responsible, and keen to take on challenges, displaying confidence and competence in her work. Her friendly, harmonious attitude fosters a pleasant working environment, and her ability to cooperate with others ensures smooth collaboration. Andrea is sincere, attentive, and courteous, consistently showing a strong work ethic and a meticulous approach to her tasks. Her excellent communication skills, both written and verbal, make her articulate and engaging in her interactions.

Suitability
Andrea is greatly suitable for any general mortgage broking or general administrative position.

Why Andrea is Suitable for the Role
Andrea’s educational background, combined with her thorough training in mortgage broking, makes her a strong candidate for administrative roles in this space. She has a solid foundation in document processing, loan application management, and CRM tools like Nexus and BrokerEngine. Her proactive attitude, systematic approach, and willingness to improve make her highly adaptable and capable of delivering excellent results. With her excellent communication skills, high organisational capacity, and genuine enthusiasm for her work, Andrea is well-suited to supporting mortgage broking clients with efficiency and professionalism.