PLACED WITH CLIENT

Dearly is intelligent, friendly, and highly conscientious. She has three years of work experience in various fields. She has good written and verbal communication skills.

Dearly started her career in the call center industry and has been with two US-based telco accounts. She catered to all customers’ billing queries and other concerns via phone and email correspondence. She helped them understand their bills and offered more products and services to them. She also helped her customers troubleshoot their devices, walked them through basic troubleshooting steps, and created tickets for them for further resolution. With her experience in the call center industry, she honed her listening and problem-solving skills.

She also took in a few jobs related to human resources. She sourced applicants to fill in lacking workforce, administered examinations, conducted interviews, and did proper job profiling. She also assisted in filing employee benefits and coordinated with different clients of the company. She also did admin-related tasks like filing, encoding, and organising employee records. Her experience in human resources honed her organisational, critical thinking, and time management abilities.

Lastly, she also had a short stint with a government agency responsible for the statistical information of the country. She gathered client information, encoded it into the system, and took their biometrics and pictures for their identification cards. Her short stint in this agency honed her data entry skills and attention to detail.

Overall, Dearly is conscientious and self aware. She will make a great addition to your team as an admin assistant.