Team Member Ready for Placement

Valerie pursued a Bachelor of Science in Computer Science and enjoys spending time with friends, watching her son play football, and doing household chores. She brings over 2 years of customer service experience within the call center industry, where she handled technical support, customer resolutions, and telecommunications concerns. Her background has helped her develop strong communication, problem-solving, and organisational skills, making her a dependable and adaptable team member in fast-paced work environments.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Valerie is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Valerie’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Valerie with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Valerie to apply the learnings immediately. Valerie is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Valerie and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Valerie is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before her onboarding training, Valerie had already learned and gained experience with the following tools and software:

• Practical Application: Word, PowerPoint, OneNote,
• Limited Experience: Excel, Teams, OneDrive
• Basic Knowledge: Adobe Photoshop, Canva, Google Fonts, Pixlr, Publisher

Additional Skills and Notable Experience

Valerie has accumulated over 2 years of experience in the customer service and telecommunications industry, primarily working in customer support and executive resolutions roles within call center environments. Her experience involved handling technical concerns, assisting customers with phone and account-related issues, troubleshooting services, processing upgrades, and guiding customers through digital platforms and applications.

• Handling customer concerns and resolving technical and service-related issues through inbound calls
• Assisting customers with troubleshooting mobile services, applications, calls, texts, and data connectivity
• Processing phone upgrades and transferring customer services between devices
• Navigating advanced telecommunications tools and systems to provide efficient resolutions
• Communicating with supervisors and colleagues through Slack and internal communication platforms
• Demonstrating strong verbal and written communication skills in fast-paced customer-facing environments
• Applying problem-solving, active listening, adaptability, and time management skills when handling escalated customer concerns
• Maintaining attentiveness to detail and organised workflows while managing multiple customer interactions
• Participating in customer service development programs focused on empathy, communication styles, and customer engagement
• Possessing basic creative skills using Canva, Adobe Photoshop, Pixlr, and Microsoft Publisher

Learning Ability and Work Proficiency

Valerie adapts quickly to existing systems and workflows and has consistently maintained good performance in her previous roles. She is an active listener with clear verbal and written communication skills, allowing her to follow instructions effectively and collaborate well with others. Valerie requires minimal supervision once familiar with processes and demonstrates a highly organised and systematic approach to her work. She is attentive to detail and committed to producing accurate output, although she sometimes tends to overthink tasks due to her strong sense of responsibility and desire to ensure quality work.

Interpersonal Skills and Personal Characteristics

Valerie presents herself as mature, composed, and professional in her interactions with others. She is diligent, trustworthy, punctual, and well-behaved, with a confident yet harmonious approach when working within a team environment. Valerie shows enthusiasm toward her responsibilities and demonstrates initiative and readiness to take ownership of her tasks. Her attentive and systematic nature, combined with her cooperative attitude and strong work ethic, makes her a dependable and pleasant team member to work with.

Suitability

Valerie is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media tasks.

Why Valerie is Suitable for the Role

Valerie’s strong background in customer service and technical support has equipped her with excellent communication, problem-solving, and organisational skills that are highly valuable in administrative and real estate support roles. Her experience handling customer concerns in fast-paced environments demonstrates her ability to remain composed, attentive, and solution-oriented under pressure. Combined with her adaptability, willingness to learn, and systematic approach to work, Valerie has the capability to effectively support administrative operations while maintaining professionalism and accuracy in her tasks.