PLACED WITH CLIENT

Faye is a dynamic and dedicated individual with a passion for reading books, listening to music, and watching movies. She finds joy in engaging with TikTok content and immersing herself in literature like “Petals in the Wind.” Faye holds a Bachelor of Arts in Social Science and has supplemented her education with a Teaching Certificate Program. Her personal interests and hobbies reflect a well-rounded character, making her a versatile addition to any team.

Onboarding Training and Assessment

At AffordableStaff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

AffordableStaff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Faye is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Faye’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Faye with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

AffordableStaff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Faye to apply the learnings immediately. Faye is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

This comprehensive approach ensures Faye is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to our onboarding training, Faye was identified as proficient with the following tools and software:

• Practical Application: Word, Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, Canva
• Limited Experience: WordPress

As she started her role within the real estate space, she learned and gained proficiency in PropertyMe, Inspection Express, Trello, RTBA Online, VCAT, and Inspect Real Estate, YourPorter, and iLovePDF.

Additional Skills and Notable Experience

Faye’s work history includes being an intern at a local government office for 2 months, an office-based English tutor for 1 year and 8 months, an office clerk at a local high school institution for 2 years and 10 months. These roles have significantly developed her communication and problem-solving skills.

Faye has been working with AffordableStaff since February 2024 within the real estate space where she assisted her client with the below tasks:

Tenancy Management

• Receiving approved tenants for properties, entering their information in PropertyMe, leasing the agreements, and completing checklists to finalise their tenancy.
• Receiving details for tenancy transfers, updating PropertyMe, leasing the agreements, charging transfer fees, changing tenancy for water corporations, and completing Residential Tenancies Bond Authority transfers.

Lease and Rent Management

• Receiving renewal dates for continuing tenancies, leasing the agreements, and updating PropertyMe details.
• Receiving comparative market analysis reports and rent increase calculations with the increase date to generate notices for sending to tenants.
• Receiving renewal dates, rent increase calculations, and dates for continuing tenancies, leasing the agreements, and updating PropertyMe details.

Compliance and Reporting

• Gathering, preparing, and organising necessary documents for compliance and reporting purposes.
• Ensuring all documents and processes comply with regulatory standards and company policies.
• Compiling and submitting required reports to relevant authorities and regulatory bodies.

Client and Tenant Communication

• Handling inquiries, providing information, and addressing concerns from tenants.
• Keeping landlords informed about tenancy issues, property updates, and other relevant information. ​

Learning Ability and Work Proficiency

Faye has a high comprehensive capacity and excellent analytical power. She adapts quickly to existing systems and workflows and is a self-starter who requires minimal supervision. Her analytical and rational mind, combined with her determination and perseverance, ensures that she consistently produces good results. Faye is highly organised and proactive in her approach to tasks.

Interpersonal Skills and Personal Characteristics

Faye is a composed and calm individual who is persevering and eager to accept responsibility. She is brilliant, smart, and resourceful, showing a devoted interest in her work. Her systematic approach and amiable nature make her a pleasure to work with. Faye’s gentle demeanor and excellent communication skills allow her to cooperate effectively with others, ensuring a harmonious work environment.

Suitability

Faye is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media.

Why Faye is Suitable for the Role

Faye is an exceptional candidate for an administrative team member role in the Australian real estate space. Her comprehensive training and hands-on experience have equipped her with the necessary skills and knowledge to excel. Her proficiency with various tools and software, combined with her strong organisational and communication skills, make her a valuable asset. Faye’s dedication, resourcefulness, and amiable nature ensure she will seamlessly integrate into any team and contribute effectively to the organisation’s success.