Team Member Ready for Placement

Adriana is a Bachelor of Science in Psychology graduate who is passionate about both her personal and professional pursuits. With a love for exploring various creative outlets, Adriana enjoys painting, photography, and listening to music. She balances her creative hobbies with a love for general exercise, particularly badminton, and indulging in Korean dramas, reading books, and watching Netflix. Her curiosity to try new things and her varied interests showcase her open-mindedness and dedication to growth.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Fundamentals of Real Estate Training

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Adriana is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Adriana’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Adriana with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Adriana to apply the learnings immediately. Adriana is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Adriana and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Adriana is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
Adriana’s background includes an internship at a university, where she gained valuable insights into administrative processes. Her time as an area office associate at an electric cooperative for six months allowed her to develop strong communication and problem-solving skills, which will undoubtedly serve her well in her future roles.

Adriana has been with Affordable Staff since February 2024 in the real estate space. Her responsibilities include:

• Lease and Tenancy Management
  • Doing lease renewals and rent reviews
  • Working on new tenancy welcome and sign-up, including e-filing and organising welcome emails
  • Handling tenant applications and contacting landlords for approval
• Financial Management
  • Uploading and sending tenant invoices through multiple platforms
  • Managing payments and billing, including follow-ups on overdue payments
• Property Maintenance
  • Handling maintenance tasks reported by tenants and awaiting work orders
  • Managing vacate process and issuing notices to tenants
  • Ensuring safety compliance audits and uploading necessary documentation
• Client and Landlord Communications
  • Receiving landlord instructions and communicating with contractors for task completion
  • Managing email communications with clients, tenants, and landlords regarding updates and requests

Client Testimonial:

“In relation to Adriana’s performance we would say she has a very motivated approach to her work and is always willing to take on new and diverse tasks. This is evident through her ability to quickly adapt to using unique software not previously known to her or her peers.  Adriana is able to self manage her workload, prioritises task, seeks guidance when appropriate and regularly advises when she is able to take on a greater workload.”

Learning Ability and Work Proficiency
Adriana has demonstrated a strong learning ability throughout her training, excelling in hands-on exercises and showing continuous progress in her work. She is a steady worker who thrives with recorded instruction videos and hands-on practice, making her adaptable to new processes. Adriana requires minimal support once she becomes familiar with new systems, and her organised and systematic approach ensures efficiency. While she may take a bit of time to absorb new processes, her determination and ability to improve are standout qualities.

Interpersonal Skills and Personal Characteristics
Adriana’s interpersonal skills are one of her strongest assets. She is warm, pleasant, and delightful to work with, showcasing a friendly and cordial demeanor that fosters a positive work environment. Diligent and eager to accept responsibility, she is enterprising and inspires confidence in her team. Adriana’s meticulous nature reflects her keen interest in her work, and she demonstrates excellent organisational abilities, always maintaining an orderly and systematic approach. Her competence and professionalism make her efficient in all tasks, and her friendly and helpful nature ensures effective collaboration with others. Responsible, punctual, and considerate, Adriana embodies the qualities of an ideal team member.

Suitability
Adriana is greatly suitable for any general administrative position. She is also well-suited for voice roles and basic social media tasks.

Why Adriana is Suitable for the Role
Adriana’s diverse skill set, coupled with her dedicated approach to learning and her proficiency in essential real estate tools, makes her highly suitable for the role of an admin team member in the Australian general administrative space. Her excellent communication skills, organisational abilities, and warm personality make her a reliable and efficient team member. Whether handling administrative tasks or working within property management systems, Adriana’s systematic and meticulous approach ensures she will excel in this position. Her adaptability, combined with her eagerness to grow, underscores her readiness to contribute effectively to any team she joins.