Team Member Ready for Placement

Phoebe is a graduate of Bachelor of Arts in Communication. She enjoys reading books and watching films, which reflect her appreciation for both creativity and detail. With her diverse work experience across customer service, social media management, and the arts, she brings strong communication, organisational, and creative skills that make her well-prepared to excel in administrative roles. She is being put forward for the Australian Real Estate space, where her adaptability, professionalism, and dedication will support clients effectively.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training and Additional Tools Proficiency

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. She was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

Prior to onboarding training, Phoebe had already gained experience with the following tools:

• Practical Application: Word, Excel, Canva, Trello
• Limited Experience: PowerPoint, Outlook, OneNote, Teams, OneDrive, Hubstaff, LastPass, Wix, WordPress
• Basic Knowledge: Forms, Adobe Photoshop, Adobe Illustrator, Procreate, Adobe InDesign, Adobe After Effects, Krita

This comprehensive exposure ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She has gained valuable skills across customer service, social media management, and the arts. Her experiences highlight her ability to communicate effectively, manage data and reports, and produce creative outputs.

• Communicating with clients, assisting in registration processes, and ensuring accuracy of customer details
• Creating branding strategies, designing graphics, preparing video content, tracking engagement, and reporting on campaign performance
• Handling client-facing responsibilities such as welcoming guests, giving tours, managing artwork documentation, preparing reports, and maintaining inventory records
• Gaining experience in reporting, data entry, and client communications while supporting exhibitions

Her combined background demonstrates a balance of strong administrative capability, creativity, and customer engagement skills that are highly transferable to her future role.

Learning Ability and Work Proficiency

Phoebe is a well-organised and self-motivated worker with excellent analytical and comprehension skills. She quickly adapts to systems and workflows, follows instructions carefully, and demonstrates initiative when tasks require deeper analysis. She communicates well in both written and spoken form and can work with minimal supervision, displaying independence and reliability. While she may sometimes overthink, she asks questions when needed, which ensures accuracy and quality in her output.

Interpersonal Skills and Personal Characteristics

She is composed, calm, and attentive, with a steady and professional approach to her work. She is meticulous and systematic, showing genuine interest in the tasks she undertakes. Her collaborative nature allows her to work harmoniously with others, while her efficiency and versatility make her a dependable team member. She is also keen and willing to accept responsibility, demonstrating both initiative and capability in her professional conduct.

Suitability

Phoebe is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles and basic social media tasks.

Why Phoebe is Suitable for the Role

Phoebe’s strong communication skills, both verbal and written, combined with her organisational ability and creativity, make her an excellent candidate for real estate administration. Her experience in customer service, social media, and gallery management has equipped her with transferable skills such as client communication, reporting, data management, and creative content production. With her adaptability, professionalism, and well-rounded skill set, she is well-prepared to support clients in the Australian Real Estate space and contribute effectively to their business operations.