PLACED WITH CLIENT

Dominic is organised and has a strong eye for detail. With over 6 years of work experience in customer service and technical support, he has acquired a great command of the English language, in both written and spoken form.

Dominic, who goes by the nickname Doms, has spent the majority of his career in the call center industry handling telco accounts based in the US. He addressed client inquiries, diagnosed and repaired issues, maintained customer records, and managed complaints. He also helped boost company sales and revenue by skillfully promoting its products and services. The role has challenged him in so many aspects as he even handled multiple cases at a time, but it has greatly honed his problem-solving, multitasking, and conflict-management skills. He also learned the importance of active listening, rapport building, and service-oriented behavior. Plus, he became more confident and comfortable in expressing his thoughts as he got to coordinate and communicate with colleagues majority of the time.

Doms may seem reserved, but deep inside, he is confident and determined. He’s fairly new to the workplace, but with his strong work ethic and genuine love for challenge, he can be a great potential for an administrative role.