PLACED WITH CLIENT

Jay is a new addition to the Affordable Staff team, bringing a wealth of experience and a keen eye for detail. With a Bachelor of Science in Information Technology, her background is rich with diverse roles and responsibilities, making her a valuable asset to our organisation.

Professional Background:

She has a robust work history, having served as a customer service representative across various sectors, including a telco account for 10 months, an online-banking/back-office account for 11 months, and an advanced role for 5 months. Additionally, she has experience as an office clerk at a poultry and livestock production company for 1 year. This varied experience has honed her skills in customer interaction, back-office processes, and office administration.

Skills and Interests:

She is a multifaceted individual with a passion for Netflix, TikTok, and movies. She enjoys playing volleyball and badminton and prefers the comfort of staying at home or hanging out with friends over coffee. These interests contribute to her well-rounded personality and ability to relate to diverse groups of people.

Interpersonal Skills:

She is known for her bubbly and friendly demeanor, making her a joy to work with and easy to approach. Her interpersonal skills are a significant asset in any team environment, fostering positive relationships with colleagues and clients alike.

Personality Traits:

Analytical and detail-oriented, she brings a methodical approach to her work. Her attention to detail ensures accuracy in all tasks, a critical quality in the mortgage broking industry.

Communication Skills:

She excels in both written and verbal communication. She is adept at conveying information clearly and effectively, ensuring smooth interactions and understanding among team members and clients.

Work Supervision:

She requires minimal supervision, demonstrating her ability to work independently and efficiently. She excels with recorded instructional videos, though she may need a little time to absorb new processes fully.

Organisation:

Highly organised, she manages her tasks and responsibilities with precision, ensuring that nothing falls through the cracks. Her organisational skills are evident in her systematic approach to work.

Areas of Opportunity:

She is encouraged to make it a habit to ask for clarification whenever unsure of instructions or processes. This proactive approach will enhance her understanding and execution of tasks, contributing to her continuous improvement.

Suitability:

Jay is greatly suitable for any position as a Mortgage Broking Assistant. She complies with policies, exhibits no behavioral or attitude issues, and is receptive to feedback. Her professionalism shines through as she takes ownership of her mistakes and works towards rectifying them.

Additional Trainer Feedback:

She has been recommended to familiarise herself with the documents being processed and pay close attention to details. She is also encouraged to clarify any concerns or confusion with the tasks, ensuring accuracy and efficiency.

Additional Behavioral Traits:

She is proactive, consistently taking the initiative to improve her skills and performance. Her proactive nature is a significant asset, contributing to her growth and success in her role.

Jay is a dedicated and skilled professional whose diverse experience and strong interpersonal skills make her a valuable member of the Affordable Staff team. Her analytical approach, attention to detail, and proactive attitude ensure she is well-equipped to excel in her role and contribute positively to our organisation.