TEAM MEMBER READY FOR PLACEMENT

Eloisa is a dedicated and passionate individual with a Bachelor of Secondary Education Major in English. She is single and enjoys immersing herself in anime, reading manhwa, and indulging in her love for eating. Eloisa also finds joy in crocheting during her free time. Her strong educational background and personal interests make her a well-rounded candidate for any administrative role in the Australian real estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Eloisa with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

AffordableStaff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Eloisa and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, Eloisa was identified as proficient with the following tools and software:

• Practical Application: Word
• Limited Experience: Excel, Powerpoint, Canva
• Basic Knowledge: OneDrive

Additional Skills and Notable Experience

Eloisa brings valuable teaching and administrative experience from her previous roles in education. She interned for five months at a local high school, worked as a grade 1 adviser for ten months, and served as an assistant instructor for over three years. These roles not only strengthened her communication and organisational skills but also allowed her to demonstrate patience, adaptability, and problem-solving—qualities that will serve her well in supporting real estate clients.

She has been working with Affordable Staff since July 2024 within the real estate space where she assisted her clients. During this time, she gained experience using industry tools such as Ignite, PropertyMe, TAPI, IRE, and TICA, which further enhance her ability to support property management tasks effectively. Her tasks include:

• Lease and Application Management
  • Processing, organising, and communicating with applicants during the application process
  • Merging documents of successful applicants and managing applications
  • Responding to application enquiries through email
  • Handling application processes
  • Coordinating open home schedules with applicants and property managers
  • Updating and maintaining tenant details
• Property and Compliance Management
  • Gathering and updating current rental information for enquiries and records
  • Managing compliance requirements, including smoke alarm electrical checks
  • Reviewing and confirming rental management agreements
  • Conducting reviews of landlord insurance documents
  • Collecting bylaws and strata documents for properties
  • Updating property key numbers and property manager records in systems
• Document and Record Management
  • Checking file naming formats and completing document checklists
  • Recording file notes from e-mail conversations
  • Labeling scanned documents
  • Ensuring rental management agreements are properly filed and not stored under tenants
  • Organising and labeling properties listed for sale
• Client and Maintenance Communication
  • Responding to and handling maintenance enquiries from tenants and clients

Learning Ability and Work Proficiency

She has a strong capacity for comprehension and analysis, allowing her to quickly absorb new processes. She is highly motivated, organised, and consistent in her work, often raising thoughtful questions to ensure clarity and accuracy. Her communication skills are excellent, both in writing and verbally, and she works well with recorded instruction videos. She demonstrates a high level of autonomy, showing she can work independently with minimal supervision while still delivering quality results. Her inquisitive nature drives her to carefully think through details, ensuring her work is consistently accurate and thorough.

Interpersonal Skills and Personal Characteristics

She is a cheerful and sociable individual who brings positivity and warmth to her work environment. She is both friendly and reliable, making her an approachable and supportive team member. Energetic and enthusiastic, she shows a genuine interest in her tasks and demonstrates initiative by being confident and enterprising. She is resourceful, systematic, and dependable, with a pleasant and courteous demeanor that makes collaboration seamless. Known for being punctual, thoughtful, and responsible, Eloisa strikes a balance between professionalism and approachability, which allows her to work harmoniously with others while also standing out for her capability and confidence.

Suitability

Eloisa is greatly suitable for any general real estate, property management, or general administrative position, including voice roles.

Why Eloisa is Suitable for the Role

Eloisa’s strong educational background in English education, combined with her comprehensive training and assessment at AffordableStaff, makes her an ideal candidate for the Australian real estate space. Her proficiency with essential tools, additional skills in various software, and notable experience in teaching and administration highlight her capability. Eloisa’s high learning ability, excellent communication skills, and organised work ethic ensure she can perform tasks efficiently and effectively. Her charming personality and cooperative nature make her a valuable team member who is well-suited for any general real estate, property management, or administrative position.