PLACED WITH CLIENT
PERSONAL DETAILS
Name: Mary Joy Delos Reyes
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 25 October, 1999 | Female | Single |
Interview with Mary
SUITABLE ROLE/S
Mary is suitable for an administrative assistant role.
Education
Bachelor of Science in Psychology (Completed 1.5 years)
Experience
- Customer Service Representative – 2 years & 4 months
- Property Management Administration Assistant – 9 months
Strengths
Mary is intelligent, bubbly, and has an eye for detail. She has over 2 years of experience in the customer service industry, before joining Affordable Staff.
Mary has been with the call center industry under a US-based telco account. She catered to all her customers’ queries and concerns related to their phone, Internet, and cable services. She helped her customers troubleshoot their devices by walking them through the step-by-step process of fixing them and created tickets for technicians for further resolution. She assisted her clients with their billing issues and offered more products and services to them to boost their sales.
Presently, she’s an administration assistant for two real estate companies in Victoria. She’s adept at tools, databases, and applications used in the property management industry, such as PropertyMe, Inspection Express, Zenu, CoreLogic RP Data Portal, VCAT Portal, REST Sharepoint, Microsoft OneDrive, Outlook, Excel, Word, YouTube, Canva, and Trello.
With her experiences, she has honed her listening, time-management, and critical thinking skills, as well as her attention to detail. Mary may come across as shy at first, yet she is not hesitant to express her honest thoughts. She will make a great addition to any team as an admin assistant.
Other Information
Mary enjoys writing in her leisure. She jots down her thoughts and keeps a diary to express her feelings.
Mary is a homebody and would prefer to stay at home. She enjoys reading books and watching movies. She only goes out when she’s walking her dog.
EMPLOYMENT HISTORY
Business Name: Affordable Staff
Position: Property Management Administration Assistant
Date of Employment: July 2022 – present
Duties & Responsibilities:
- Adding contacts/suppliers
- Forwarding emails to owners or tenants
- Processing electrical, water, council, and owner corporation invoices
- Sending and following up compliance checks to landlords
- Drafting lease renewal and tenant transfer agreements
- Auditing/cross-checking monthly bond reports
- Redirecting invoices
- Saving/filing property transactions
- Creating weekly residential and commercial reports
- Setting up new commercial properties and new tenants
- Checking lost management cases
- Sending open-for-inspection emails
- Processing tenant vacating checklist
- Setting up online accounts for eNotices
- Setting up maintenance work orders
- Sending rent increase/adjustment notices to tenants
- Filing rental comparative market analysis reports
- Preparing new letterhead templates
- Researching YouTube content of real estate agencies
- Drafting company poster templates
- Renaming and saving files
- Updating labels and reminders
- Creating and scheduling birthday card greetings for tenants
Business Name: Transcom Worldwide
Position: Customer Service Representative
Date of Employment: March 2021 – July 2022
Business Name: Concentrix
Position: Customer Service Representative
Date of Employment: October 2019 – December 2020
Skill Set Summary
English Listening
English Composition
DISC
VAK
