PLACED WITH CLIENT

Mary has successfully completed her initial training and testing for a role as an admin team member in the Australian Real Estate space. She has a background in Psychology, and a strong passion for learning and personal growth. She enjoys watching Korean dramas, writing poems and diary entries, and listening to music. With her keen attention to detail, structured work approach, and enthusiasm for administrative tasks, she is well-prepared to contribute effectively in her role.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Mary is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks such as invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Mary to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Mary and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Mary Joy has a well-rounded background in customer service, administration, and content creation, allowing her to develop valuable skills applicable to various roles. She has more than 2 years of experience as a Customer Service Representative, where she developed strong communication and problem-solving skills. Her ability to handle client interactions professionally and efficiently makes her well-suited for administrative and customer-focused roles.

As an existing member of the Affordable Staff team since July 2022, Mary plays a crucial role within the real estate space. She diligently assists her clients by performing a variety of tasks, contributing to the overall efficiency and effectiveness of the team’s operations. These tasks include:

• Property & Tenant Management
  • Processing invoices, including electrical and water bills, council rates, and owner’s corporation fees.
  • Managing tenant transfers, new tenant setups, and lease renewals.
  • Handling tenant vacating procedures, and ensuring compliance with checklists.
  • Scheduling and communicating open property inspections to potential tenants.
• Administrative & Compliance Tasks
  • Conducting monthly bond audits and reviewing rent arrears reports.
  • Managing compliance safety checks and following up with landlords.
  • Processing property handovers, and ensuring all outstanding payments were cleared.
  • Setting up online accounts for electronic billing and eNotices.
• Reports & Marketing Support
  • Creating rental CMA reports and property e-updates for market comparisons.
  • Researching real estate content for marketing and engagement strategies.
  • Designing digital marketing materials, including posters and documents.
  • Editing templates and documents for company branding updates.
• General Support & Auditing
  • Forwarding important emails and saving property-related documents for records.
  • Conducting audits to ensure pending jobs, tasks, or emails are completed.
  • Assisting in rent reviews and adjustments, including processing VCAT notices.
  • Coordinating maintenance work orders for property repairs.

Learning Ability and Work Proficiency

Mary Joy is a highly organised and self-motivated worker who adapts quickly to existing systems and workflows. She follows instructions with ease and demonstrates strong verbal and written communication skills. While she requires support when learning new systems and processes, her ability to grasp concepts efficiently allows her to perform tasks independently once familiar. Her systematic and structured approach ensures consistency and accuracy in her work.

Interpersonal Skills and Personal Characteristics

Mary Joy is an enthusiastic and reliable team member who brings a pleasant and cheerful presence to any workplace. She is sociable, outgoing, and courteous, making her a great collaborator and communicator. Her ability to maintain harmonious relationships with colleagues and clients showcases her friendly and professional demeanor. She is responsible, well-behaved, and always eager to contribute positively to her team.

Suitability

Mary Joy is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for voice roles and basic social media tasks.

Why Mary is Suitable for the Role

Mary Joy’s strong organisational skills, adaptability, and attention to detail make her an excellent fit for real estate administrative support. Her ability to follow structured processes while maintaining accuracy ensures she can efficiently handle property management tasks. With her background in customer service, she can engage effectively with clients and colleagues. Her enthusiasm, reliability, and willingness to learn position her as a valuable asset to any team within the real estate industry.

Client Testimonial

“Mary was an excellent addition to our team and was a breath a fresh air whilst working for us. Quick, polite and just a general good person, she is a great performer and would work well in any environment. Highly recommended!”