TEAM MEMBER READY FOR PLACEMENT

Roxanne is a dedicated and experienced administrative professional with a Bachelor of Science in Information Technology. She brings nearly a decade of experience in the banking and microfinance sectors, where she honed her leadership, documentation, and client management skills. Outside of work, she enjoys reading books, watching Korean dramas, singing, and caring for her beloved dog. She also spends her free time collecting stuffed toys and engaging in creative hobbies like cross-stitching.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Roxanne’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Roxanne with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Roxanne and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Roxanne is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She brings with her a wealth of experience gained over nearly seven years in loan services and more than two years in branch operations. She began her professional journey as an on-the-job trainee at a bank for 7 months, followed by an extensive tenure as a loan officer at a women-focused non-governmental organisation for 6 years and 11 months. She then served as branch head for the same organisation for 2 years and 5 months, managing daily branch operations and supervising staff.

She has been working with Affordable Staff since June 2022 in the Real Estate space. Her responsibilities encompass a diverse range of tasks, including but not limited to:

• Application Processing and Compliance
  • Processing applications and verifying applicants’ requirements thoroughly
  • Issuing Notice to Remedy Breach (NTRB) for tenants with arrears
  • Ensuring compliance by checking rental bond payments and sending reminders to tenants
  • Preparing entry and vacate notices in line with regulatory guidelines
  • Creating tasks and setting reminders related to tenancy compliance
• Lease and Documentation Management
  • Drafting lease agreements and related emails for tenants
  • Preparing bond lodgments and alerting property managers about bond top-ups
  • Entering new properties into the system and ensuring all details are accurately recorded
  • Retyping Entry Condition Reports (ECR) for documentation consistency
  • Drafting tenancy notices such as notices to leave and entry notices
• Property Maintenance and Compliance
  • Generating Comparative Market Analysis (CMA) reports for property evaluation
  • Setting up smoke alarm work orders and checking all properties for smoke alarm compliance
  • Creating detailed tenant profiles to support efficient property management
  • Sending maintenance reminders to landlords and providing repair quotes to owners
  • Issuing maintenance-related tasks and following up on compliance documentation
• Owner Communication and Financial Management
  • Checking rent arrears and communicating with tenants regarding outstanding payments
  • Updating and reminding property owners about their certificate of currency
  • Processing lease renewals and maintaining financial documentation
  • Sending water invoices to tenants and recording payment statuses
  • Renaming files according to the client’s naming convention
  • Updating financial status based on submitted documents and assisting in budget reviews
  • Following up with lenders for timely loan updates and supporting brokers in evaluating borrower expenses

Learning Ability and Work Proficiency
She is a well-organised and self-motivated worker who approaches new responsibilities with diligence and initiative. She approaches unfamiliar processes with curiosity and determination, taking the time to fully understand each step. Her thoughtful questions reflect a desire for accuracy, and with proper guidance during initial stages, she quickly builds confidence. Once familiar, she works independently with focus, consistency, and great attention to detail.

Interpersonal Skills and Personal Characteristics
She has a pleasant balance of charm, maturity, and humility that makes her approachable and easy to work with. She is naturally conscientious, dutiful, and responsible, often taking initiative without hesitation. Her thoughtful and considerate nature is matched by her ambition and clever problem-solving skills. She is a reliable team player—friendly, helpful, and always steady in her commitment to work.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for basic social media tasks.

Why Roxanne is Suitable for the Role
With a strong foundation in administrative and client-facing roles, she is highly capable of adapting to the demands of the Australian real estate industry. Her years of experience in finance and operations have equipped her with a deep understanding of structured workflows, task ownership, and customer service. She is eager to contribute, highly trainable, and well-organised—making her a valuable addition to any real estate or property management team.