PLACED WITH CLIENT

PERSONAL DETAILS

Name: Divine Lovely Joy Lopez

Date of BirthGenderMarital Status
20 September, 1994FemaleSingle

Interview with Divine

SUITABLE ROLE/S

Divine is suitable for an administrative assistant role.

Education

Bachelor of Science in Information Technology

Experience

  • Registration Clerk – 2 years and 6 months
  • Customer Service Representative – 2 years
  • Customer Care Specialist – 1 year
  • Loans Officer – 5 months

Strengths

Divine may be reserved but she is quite engaging and pleasant to talk to. She has over 5 years of work experience in various industries. She has a good command of the English language in written and spoken forms.

During her 5-year work experience, Divine has assumed many roles. One of them was as a registration clerk. She was responsible for examining motor carrier permits, registration, insurance, and identification numbers. She ensured that documents were authentic and correct and had not been tampered with.

Another role was as a customer service representative and customer care specialist. She answered customer inquiries and concerns, gave solutions to their problems, and walked them through different troubleshooting steps. She upsold products and services that would help customers and give them a better experience.

She also took on the role of a loan officer. She acted as a liaison between customers and the financial institution she was working for. She assisted qualified applicants to acquire loans in a timely manner. She completed loan contracts with policies and restrictions. She maintained and updated account records and operated in compliance with the laws and regulations of the company.

Divine’s overall work experience honed her communication, relational, analytical, and organisational skills. It enhanced her problem-solving and multitasking skills, her eye for detail, and her ability to work with a team. She would make a great addition to any team as an admin assistant.

Other Information

Divine spends most of her time taking care of her grandmother.

In her leisure, she loves creating TikTok videos, watching Korean dramas or English movies, and browsing her social media accounts.

EMPLOYMENT HISTORY

Business name: ePerformax Contact Centers & BPO

Position: Customer Service Representative

Date of Employment: August 2022 – March 2023

Business name: Dreamscape Networks

Position: Customer Care Specialist

Date of Employment: March 2021 – March 2022

Business name: Teletech

Position: Customer Service Representative

Date of Employment: August 2019 – October 2020

Business name: Du Ek Sam Inc

Position: Registration Clerk

Date of Employment: September 2016 – March 2019

Business name: TECHMAHINDRA

Position: Customer Service Representative

Date of Employment: October 2015 – January 2016

Business name: APC Finance Corporation

Position: Loans Officer

Date of Employment: May 2015 – October 2015

Skill Set Summary

English Listening

English Composition