TEAM MEMBER READY FOR PLACEMENT

Divine is a Bachelor of Science in Information Technology graduate with a strong background in customer service and administrative support across finance, retail, and online service environments. She brings a well-rounded mix of technical aptitude, client communication skills, and process discipline, supported by hands-on experience in customer-facing and back-office roles. Outside of work, she enjoys staying active through general exercise and dancing, creating TikTok content, watching K-dramas and English movies, and spending time caring for her grandmother.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Divine is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Divine’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Divine with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Divine to apply the learnings immediately. Divine is knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, time permitting, Divine and all team members receive an overview of property management tools such as Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Divine is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Divine brings over five years of professional experience supporting customers and internal teams across finance, retail, and service-based industries. Her background spans customer-facing, documentation-focused, and compliance-driven roles, allowing her to develop strong communication, organisational, and problem-solving skills. While naturally reserved, she is engaging and pleasant to communicate with and demonstrates a strong command of the English language in both written and spoken forms. Key skills and tasks include:

• • Reviewing and verifying permits, registrations, insurance records, and identification documents to ensure accuracy, authenticity, and compliance
  • Handling customer inquiries and concerns as a Customer Service Representative and Customer Care Specialist, providing solutions and guiding users through troubleshooting steps
  • Upselling relevant products and services to enhance customer experience and satisfaction
  • Acting as a liaison between clients and a financial institution as a Loans Officer, assisting qualified applicants with loan processing and documentation
  • Maintaining and updating account records while ensuring adherence to company policies and regulatory requirements
  • Demonstrating strong organisational, analytical, and multitasking skills in fast-paced environments
  • Working collaboratively with team members while maintaining attention to detail and process accuracy

She has been employed with Affordable Staff since June 2023, specialising in the Real Estate/Property Management sector. In her role, she adeptly handles a wide range of tasks to ensure smooth operations and exceptional client service. Her tasks include:

• Maintenance Coordination and Job Management
  • Opening maintenance jobs in the system to track reported issues
  • Classifying and labeling maintenance jobs based on urgency and type
  • Reviewing and qualifying maintenance details to ensure complete information
  • Monitoring open maintenance jobs and updating their status accordingly
• Supplier and Quotation Management
  • Sending quote requests to suppliers with complete job descriptions
  • Following up on pending quotes to ensure timely responses
  • Reviewing submitted quotes for accuracy and completeness
  • Coordinating approved quotes for job progression
• Tenant and Stakeholder Communication
  • Contacting tenants to clarify maintenance concerns and access details
  • Communicating with suppliers regarding job requirements and schedules
  • Making and receiving calls to gather additional information when needed
  • Providing updates to relevant parties regarding maintenance progress
• System Updates and Documentation
  • Updating maintenance records and notes in the property management system
  • Ensuring all job-related information is properly documented
  • Maintaining accurate tracking of maintenance activities for reference

Learning Ability and Work Proficiency

Divine demonstrates a logical and critical approach to learning, supported by strong organisational skills and a willingness to ask questions to fully understand processes. She adapts quickly to existing systems and workflows, performs well with hands-on practice, and consistently delivers quality output with minimal supervision. Her communication skills, combined with her ability to follow instructions accurately, allow her to work independently while maintaining efficiency and reliability.

Interpersonal Skills and Personal Characteristics

Divine is cheerful, composed, and mature in her professional interactions, bringing a courteous and well-behaved demeanor to the workplace. She works well with others, communicates confidently and respectfully, and maintains a patient and meticulous approach to her tasks. Her punctuality, sincerity, and enterprising mindset contribute to positive team dynamics and dependable work performance.

Suitability

Divine is greatly suitable for general real estate, property management, and general administrative roles, with additional suitability for voice roles, basic social media, and basic video editing tasks.

Why Divine is Suitable for the Role

Divine’s combination of IT education, extensive customer service experience, and structured administrative training makes her a strong fit for an Australian Real Estate admin role. She brings clear communication skills, strong organisation, and a proactive learning mindset, enabling her to support property management operations effectively while adapting quickly to client-specific systems and requirements.