Team Member Ready for Placement

Chiles began her professional career in 2005 and has since built an impressive record of accomplishments across customer service, finance, real estate administration, and entrepreneurial management. With over 12 years of demonstrated expertise, she has worked in dynamic industries and organisations both locally and internationally, earning a reputation for her reliability, efficiency, and adaptability. In July 2019, Chiles joined Affordable Staff, where she continues to shine in the Australian real estate space by expertly managing critical administrative and property management tasks. A Bachelor of Science in Business Management graduate, Chiles’s proactive approach to learning and her exceptional organisational skills make her a valuable asset to any professional team.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. She was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learning immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Chiles received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Chiles is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Professional Journey and Achievements

Before Joining Affordable Staff

Chiles began her professional career in 2005, building a strong foundation across customer service, finance administration, entrepreneurial management, and real estate operations. Her prior roles include:

• Customer Service Representative: Provided assistance in money transfers, bills payment, insurance, and digital banking before being promoted to Branch Head, where she oversaw operations and team management.
• Customer Care and Finance Assistant Administrator: Supported operations at a Dubai-based real estate company, developing expertise in property administration, client care, and financial management.
• Collections Executive: Delivered contractual collections for a car rental service provider, showcasing attention to detail and compliance skills.
• Proprietor/Manager: Ran her own small clothing business, demonstrating entrepreneurial talent and operational independence.

These experiences reflect her versatility, ability to handle complex tasks, and commitment to delivering excellence in all roles.

Experience with Affordable Staff

Since joining Affordable Staff in July 2019, Chiles has excelled as an administrative assistant in the Australian real estate space. She supported her client with the following tasks:

• Property Management Tasks
  • Setting up tenant details, drafting contracts for new leases and renewals, updating lease details and rent schedules, and organising lease and compliance boards.
  • Preparing compliance reports for gas, electrical, insurance, pest inspection, and smoke alarm services, ensuring tenant notifications, updating property records, and verifying standards compliance.
  • Reviewing applications from prospective tenants, sending remote inspection links to renters, and finalising completed inspection reports to send to property owners.
• File Management and Auditing
  • Transferring files from remote servers, reorganising folders with updated naming conventions, and performing batch filing tasks such as renaming, classifying, and auditing files.
  • Conducting audits for property records, maintenance requests, landlord insurance, compliance registers, annual statements, and compiling job descriptions and cost analyses.
• Administrative and Operational Duties
  • Creating Comparative Marketing Analysis reports to evaluate market rent values and make rent adjustment recommendations
  • Sending mail merges to tenants and property owners, managing communications, preparing templates, and maintaining document repositories for contracts, applications, and handbooks.

Client Testimonial:

“Anyone that is lucky enough to work with Chiles is going to be pleasantly surprised. Chiles is by far the best VA we have ever worked with. During the last 5 years, she has been exceptional, and we are truly sad to have to part ways due to a change in business! Her duties included all the back-end admin support for our property management department, which held 500 properties and used software such as Property Tree, Microsoft products, etc.”

Chiles’s ability to deliver accurate and efficient support while working under minimal supervision reflects her professionalism and dedication, enabling her to contribute meaningfully to intensive real estate operations.

Learning Ability and Work Proficiency

Her long career demonstrates her ability to learn and master new tools, systems, and processes with ease. Her logical and systematic approach allows her to adapt efficiently and integrate seamlessly into workflows. With strong verbal and written communication skills, she ensures clarity in all collaborations, whether with team members or clients. Chile’s ability to work independently, prioritise tasks effectively, and deliver quality results under minimal supervision makes her a standout professional equipped for demanding environments.

Interpersonal Skills and Personal Characteristics

She is approachable, cheerful, and proactive, fostering a collaborative and positive atmosphere wherever she works. Her meticulous attention to detail and ability to organise workflows make her a dependable team member for complex tasks. Her friendly and approachable nature, paired with her confidence and careful planning, reflects her strong dedication to excellence. A punctual and proactive professional, Chiles balances initiative and collaboration effectively, ensuring success for her team and beyond.

Suitability

Chiles is greatly suitable for any general real estate, property management, or general administrative position.

Why Chiles is Suitable for the Role

Chiles is a seasoned professional with a proven track record of excellence in administrative and property management roles, underpinned by over 12 years of experience across multiple industries. Her ability to adapt seamlessly to new workflows, systems, and tools, alongside her commitment to delivering high-quality results, demonstrates her suitability for demanding environments. With specialised expertise in the Australian real estate sector and glowing client testimonials, Chiles’s proactive approach, advanced organisational skills, and dedication to client success make her an exceptional fit for real estate administration and property management roles.