PLACED WITH CLIENT

Regil is intelligent, interactive, and engaging. She has over 6 years of call center experience. She has good written and verbal English communication skills.

Regil started her career in the call center industry under a US-based telco account. She assisted her customers with all their queries and concerns. She helped them understand their bills, added minutes to their lines, and at the same time, assisted them in troubleshooting their devices. She walked them through the step-by-step process of fixing their devices within her scope and created tickets for them for further resolution.

In her next call center company, she was with a telco account. She assisted her customers with their inquiries and concerns related to their phone, Internet, and cable services. Regil also helped them understand their bills and implemented customer retention strategies to increase customer loyalty and retain business. Lastly, she was also responsible for assisting her customers in troubleshooting their devices.

Her experiences in the call center helped her hone her active listening, analytical, and problem-solving skills. Moreover, she has developed her multitasking, organisational, and time management abilities.

Overall, Regil may be new to the industry, yet she is meticulous and persistent. She will make a great addition to your team as an administrative assistant.