PLACED WITH CLIENT

Regil is a dedicated individual with a Bachelor of Science in Chemical Engineering. She is single and enjoys spending her free time watching Netflix, specifically Korean dramas, and listening to music and podcasts. She also loves reading books, showcasing her appreciation for entertainment and knowledge. Her diverse interests and commitment to personal growth reflect her curious and enthusiastic nature, which she brings to her professional endeavors.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks and a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Regil with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She knows how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Regil and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Before joining Affordable Staff, she has over 6 years of call center experience. She started her career in the call center industry under a US-based telco account. She assisted her customers with all their queries and concerns. She helped them understand their bills and assisted them in troubleshooting their devices. She walked them through the step-by-step process of fixing their devices within her scope and created tickets for further resolution.

She has been working with Affordable Staff since July 2023 within the Real Estate space where she assisted her client with the following tasks:

• Client Communication and Coordination
  • Responding to client inquiries regarding work orders, cancellations, and other concerns
  • Providing regular updates to clients and Business Development Managers (BDMs) on progress and job statuses
  • Forwarding emails related to work orders and cancellations for further processing
• Report Creation and Management
  • Generating comprehensive fire, electrical, and gas outstanding reports for tracking and compliance
  • Preparing renter-specific update reports for fire, electrical, and gas services
• Administrative Processing and Support
  • Processing cancellations and ensuring accurate updates in the system for record accuracy
  • Managing and verifying updates in internal platforms to maintain data integrity

Interpersonal Skills and Personal Characteristics

She is a warm and composed individual who exhibits enthusiasm and liveliness in her work. She is quick and reliable, showcasing her willingness to accept responsibility with confidence. Her resourcefulness and efficiency demonstrate her ability to adapt and excel in various tasks. Her sociable and pleasing demeanor makes her a great team player, while her systematic and refined organisational skills highlight her capacity for structured and productive workflows. Responsible, gentle, and sociable, she communicates effectively both verbally and in writing and adapts quickly to new systems and workflows, requiring minimal supervision. These qualities make her a reliable and delightful addition to any team.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for voice roles, basic social media, and basic video editing.

Why Regil is Suitable for the Role

Her comprehensive training, technical proficiency, and personal characteristics make her an excellent fit for the Australian real estate space. Her strong organisational skills, resourcefulness, and ability to adapt quickly ensure she can handle the diverse demands of administrative and property management tasks. With her enthusiasm, sociability, and attention to detail, she is poised to provide exceptional support and contribute significantly to her client’s success.