PLACED WITH CLIENT

We are delighted to introduce Aira, a new member of the Affordable Staff team. With a strong background in customer service and a keen interest in administrative roles, she brings a wealth of experience and a detail-oriented approach to her work.

Professional Background:

She completed two years of study in Aviation Information Technology before embarking on her career as a customer service representative. She has accumulated valuable experience over the years, having worked for 1 year and 3 months with a global media and technology account, 8 months with a financial account, another 8 months in a non-voice and chat support role, and 7 months with a telecommunications account. Her diverse experience has equipped her with a comprehensive skill set that is highly applicable to her new role at Affordable Staff.

Skills and Interests:

Her professional skills are complemented by her personal interests in Netflix, video games, and anime. She enjoys watching TV dramas and movies, playing online games, and scrolling through social media. These interests reflect her tech-savviness and her ability to engage with various forms of media, making her well-suited for roles that require multitasking and attention to detail.

Interpersonal Skills:

She is a little shy and reserved initially, but she opens up once she becomes familiar with her surroundings and colleagues. Her interpersonal skills are marked by her friendly demeanor and her ability to engage effectively with clients and team members alike.

Personality Traits:

She is results-oriented and highly detail-oriented. She is careful and thorough in her work, ensuring accuracy and completeness in all her tasks. These traits make her a reliable and meticulous team member.

Communication Skills:

She is confident in handling customer calls and has demonstrated strong communication skills throughout her career. She follows instructions with ease and is capable of providing clear and concise information to clients.

Work Supervision:

She requires minimal supervision, showcasing her ability to work independently and manage her responsibilities effectively. Her autonomy and initiative are valuable assets in her role at Affordable Staff.

Organisation:

Highly organised and systematic in her approach, she ensures that her work is well-structured and efficient. Her organisational skills contribute to her ability to manage multiple tasks and deadlines effectively.

Areas of Opportunity:

As a newcomer to the industry, she may take some time to complete tasks, especially those that are unfamiliar to her. However, her willingness to learn and adapt quickly will help her overcome these initial challenges.

Suitability:

Aira is greatly suitable for any general administrative position, especially those that may include client calls. Her background in customer service and her organisational skills make her an excellent fit for roles that require interaction with clients and meticulous attention to detail.

Additional Trainer Feedback:

She describes herself as quiet and introverted. She prefers to spend her time at home, doing chores, and watching her favorite shows. During her training, she occasionally needed to reread instructions multiple times to fully understand them. Despite this, she is keen on details, particularly in data entry tasks, which ensures accuracy and precision in her work.

Additional Behavioral Traits:

She is careful and thorough in her approach to tasks. She takes her time to ensure that her work is free from errors and meets the highest standards of quality.

Aira is a dedicated and detail-oriented professional with a strong background in customer service. Her ability to work independently, coupled with her excellent organisational skills and meticulous attention to detail, makes her a valuable addition to the Affordable Staff team. We are confident that she will excel in her role and contribute significantly to our success.