Team Member Ready for Placement

Mencho is a dedicated and highly motivated professional with a strong administrative background, along with a commendable track record across various roles. With an Associate Degree in Automated Office Systems and a wealth of experience in both administrative and customer service settings, She embodies a proactive and efficient approach to her work. Her passion for learning and improving her skillset ensures she is well-suited to meet the demands of any task. In her personal time, she enjoys cooking and decorating her home.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks and a deep appreciation of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, time permitting, Mencho and all other team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before our onboarding training, she has already acquired knowledge and experience with several tools:

• Advanced: Word, Excel, Outlook
• Practical Application: Teams, PowerPoint, OneDrive
• Limited Experience: Canva, OneNote, SharePoint
• Basic Knowledge: Trello, Hubstaff, LastPass, Microsoft Access, Publisher

Additional Skills and Notable Experience

Mencho’s extensive and diverse work history highlights her adaptability, dedication, and ability to excel in various professional environments. She has accumulated valuable experience through roles such as an Administrative Staff at a local government centre for 5 years, gaining expertise in organisational processes and documentation; a legal transcriptionist and team leader at a call centre for 6 years, where she honed her people management, transcript editing, report preparation, and client communication skills; a customer service representative in the BPO sector for 8 months, demonstrating her ability to provide exceptional client support; and as a household service worker and domestic worker, showcasing her resilience, attention to detail, and commitment to delivering quality results. Key skills and responsibilities include:

• Strong organisational skills
• Data management and reporting proficiency
• Quality control and editing of professional documents
• Exceptional interpersonal and communication skills
• Adaptability to new tools and processes
• Client-focused service and collaboration

Learning Ability and Work Proficiency
She is a naturally inquisitive and motivated individual who is highly responsive to learning opportunities. She is known as a steady worker who demonstrates continuous progress, requiring minimal supervision once the relevant processes are mastered. She has a meticulous approach to following instructions and possesses excellent verbal and written communication skills. With her methodical and systematic working style, she is able to effectively stay on top of her tasks, and her initiative ensures that she consistently delivers high-quality results.

Interpersonal Skills and Personal Characteristics
She is warm, calm, and approachable, making her an ideal team player. She collaborates harmoniously with teammates and builds constructive relationships through thoughtful communication and a positive attitude. Her diligence and enthusiasm for her work, alongside her reliability and sense of responsibility, create a workplace presence that is both cheerful and dependable. Moreover, her confidence and intelligence instil further assurance in her ability to perform and contribute meaningfully to any team.

Suitability
Mencho is greatly suitable for any general real estate, property management, or general administrative position. She also demonstrates strong additional suitability for Voice Roles and Basic Social Media.

Why Mencho is Suitable for the Role
Her comprehensive background in administration, customer service, and team leadership positions her as a reliable and resourceful candidate for the Australian real estate industry. Her methodical organisational skills, combined with exceptional communication capabilities and a proactive attitude, ensure she can manage tasks efficiently while delivering exceptional service to clients. With her ability to quickly learn and adapt to new tools and processes, she is poised to be an asset in real estate, property management, or administrative support roles. Her warm demeanour and diligent work ethic further enhance her suitability, guaranteeing positive contributions to any team she joins.