Team Member Ready for Placement

Roshie, a Bachelor of Elementary Education graduate, brings a warm and sociable presence to any team. With personal interests that include listening to music, watching movies, and exploring local coffee shops, she enjoys spending quality time with friends and is dedicated to creating a positive and engaging environment. Her hobbies reflect her approachable and kind nature, qualities that resonate well with clients and colleagues alike.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Roshie and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, she was identified as proficient with the following tools and software:

• Expert – PowerPoint
• Advanced – Word, Teams, Forms, Canva
• Practical Application – Excel, Outlook, OneDrive, Trello, Hubstaff, LastPass
• Limited Experience – Sway, Adobe Photoshop, Google Fonts
• Basic Knowledge – Sketch

Additional Skills and Notable Experience

She has honed her communication and problem-solving skills during her previous role as a Customer Service Representative at a call center, where she gained valuable experience in managing client interactions. Her previous experience has bolstered her resourcefulness, attention to detail, and ability to address customer needs effectively.

She has been working with Affordable Staff since November 2024 within the Real Estate space where she assisted her clients. Her tasks include:

• Client Communication and Document Handling
  • Answering client inquiries and replying to emails
  • Sending meeting links and correspondence to clients
  • Sending documents for client signature and preparing required forms
  • Sending payslips and email notifications regarding payables
• Compliance and Government Liaison
  • Preparing and submitting tax forms and activity statements
  • Contacting the Australian Tax Office for follow-ups or questions
  • Sending tax office letters and notices using the system provided
  • Deregistering clients and ending representation as their tax agent
• Internal Coordination and Calendar Management
  • Managing calendars and confirming meetings
  • Conducting triage and email management
  • Offboarding clients and removing them from internal systems
• Administrative and Data Management
  • Saving and organising documents received from clients
  • Updating client details and maintaining accurate records

Learning Ability and Work Proficiency

She is a quick learner with a sharp, analytical mind and an excellent ability to adapt to established systems and workflows. Her communication skills, both verbal and written, are consistently strong and concise, allowing her to express ideas clearly and effectively. Her self-driven nature makes her highly autonomous, and she is capable of working independently while being meticulous and organised in her approach. She is continuously refining her attention to detail and task execution, with steady progress even in areas that once required closer focus.

Interpersonal Skills and Personal Characteristics

Her presence is marked by a calm, gentle, and sociable demeanor that makes her approachable and easy to work with. Friendly, amiable, and always willing to lend a hand, she is both diligent and resourceful, bringing a thoughtful and composed energy to her tasks. Her readiness to accept responsibility and her meticulous approach make her an asset in any team setting. Colleagues and clients alike appreciate her methodical and organised style, as well as her dedication to helping others achieve shared goals. Her consistent work ethic and enthusiasm for her role shine through, allowing her to foster positive relationships and work collaboratively.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position and is also well-suited for voice roles.

Why Roshie is Suitable for the Role

Her blend of practical skills, adaptable learning style, and engaging interpersonal qualities make her exceptionally suitable for a role in the Australian real estate space. With her solid training, proficiency in a wide range of tools, and strong organisational skills, she is well-prepared to handle diverse administrative tasks efficiently. Her resourcefulness, methodical approach, and collaborative nature position her as a reliable team member who can contribute effectively to any real estate or general administrative team, supporting clients with professionalism and warmth.