PLACED WITH CLIENT

Fenah holds a Bachelor of Science in Hospitality Management majoring in Hotel and Restaurant Management. She has a diverse work history, including experience as an assistant secretary, substitute teacher, data analyst, and multiple on-the-job training roles in hotels and cafes. She enjoys singing, and watching Netflix and has a passion for creative hobbies like diamond painting, cross-stitching, crocheting, and knitting. Her love for cooking and writing poems showcases her creativity and attention to detail. Her positive attitude, diligence, and adaptability make her a strong candidate for administrative roles.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks such as invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Fenah with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Fenah and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She has a diverse background with experience across multiple roles. Her key skills and past experiences include:

• Assistant secretary and substitute teacher at a language tutorial center for 1 month, developing administrative and teaching skills.
• Data analyst at a call center for 3 years and 10 months, honing analytical, data management, and problem-solving abilities.
• On-the-job trainee at a hotel and convention center for 2 months, gaining hospitality and customer service experience.
• On-the-job trainee at a cafe for 2 months, further developing customer service and hospitality skills.
• On-the-job trainee at a hotel for 1 month, reinforcing experience in the hospitality industry.

She has been working with Affordable Staff since November 2022 within the Real Estate space where she assisted her client with the following tasks:

• Financial & Invoice Management
• • Processed invoices received via email and ensured timely payments.
  • Retrieved and organised financial reports for record-keeping.
  • Reviewed and refined expense records for better accuracy and organisation.
• Administrative & Compliance Setup
• • Configured and implemented a management system for streamlined operations.
  • Maintained and updated detailed financial records to ensure clarity and compliance.
• Client Profiling & Engagement
• • Sent out assessments and follow-up communications to clients.
  • Managed client responses and ensured timely follow-ups.

Learning Ability and Work Proficiency

She has a high comprehensive capacity and excellent analytical power. She adapts quickly to existing systems and workflows, demonstrating a strong ability to learn new processes efficiently. She follows instructions with ease and requires minimal supervision, making her a highly autonomous worker. Her strong written and verbal communication skills allow her to express ideas effectively, and she maintains a high level of organisation in all tasks assigned to her.

Interpersonal Skills and Personal Characteristics

She is calm, gentle, and charming, making her a pleasant and approachable team member. She is diligent, reliable, and resourceful, always taking responsibility for her tasks with confidence and enthusiasm. She is brilliant and highly organised, with an eye for detail that enhances her efficiency. Her amicable and friendly nature enables her to cooperate well with others, while her steady patience ensures she remains composed under pressure. She is also ambitious, cheerful, courteous, and trustworthy, which contributes to her positive work ethic and strong professional presence.

Suitability

Fenah is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for admin and accounts roles.

Why Fenah is Suitable for the Role

Her extensive administrative experience, combined with her strong analytical and organisational skills, makes her a valuable asset in the real estate space. Her background in data analysis and hospitality management equips her with the ability to handle a variety of administrative tasks with precision and efficiency. Her proactive approach to learning, coupled with her resourcefulness and reliability, ensures she can quickly adapt to new systems and workflows. Her friendly and composed demeanor makes her an excellent team player, and her enthusiasm for her work reflects in her consistent and high-quality output. Fenah’s ability to work independently, follow instructions meticulously, and communicate effectively positions her as an excellent candidate for any administrative role in the Australian real estate industry.