PLACED WITH CLIENT

Gazelle is a dedicated and passionate individual with a strong background in customer service and sales. She holds a Bachelor’s in Medical Laboratory Science, having completed three years of the program. Gazelle enjoys spending her free time with her daughter, traveling, watching movies, and engaging in outdoor activities like swimming, hiking, and going to the beach. Her personal interests and positive outlook on life shape her into a well-rounded individual, contributing to her professional capabilities.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Gazelle is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Gazelle’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Gazelle with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Gazelle to apply the learnings immediately. Gazelle is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Gazelle and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Gazelle is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Gazelle’s professional experience spans several customer service roles, including positions as a customer service and sales specialist and an online English teacher. She has also worked as a part-time real estate sales agent, which gave her a deeper understanding of the property market and further honed her communication and problem-solving skills. Her diverse work history reflects her adaptability and commitment to personal and professional growth.

Gazelle has been working with AffordableStaff since June 2024 within the real estate space where she assisted her client with the following tasks:

• Reporting and Data Management
  • Downloading all properties’ activity reports from real estate platforms and software
  • Creating email reports
  • Ensuring proper format and sender details.
• Communication and Client Coordination
  • Sending weekly SMS reminders to tenants/occupants about open home schedules
  • Following up via email or calls if there is no response.
  • Regularly updating the point person on pending tasks.
• Administrative Support
  • Managing the scheduling and organisation of property inspections within the team.
  • Supporting various administrative tasks such as calendar management and updating Clickup.
  • Setting up new listings.
  • Processing statements of information.
  • Managing emails.
  • Assisting in the closure of old appraisals and making updates to appraisal data.
• Document and Proposal Management:
  • Creating sales and marketing proposals using a pre-existing template.
  • Following up with property managers and solicitors for missing documents.

Learning Ability and Work Proficiency

Gazelle is a steady worker who consistently shows progress in her work. She excels when provided with hands-on practice or instruction through recorded videos and requires minimal supervision once she is familiar with a system or process. She is highly organised, making her a reliable asset in managing administrative duties. While she may need initial support when learning new systems, she quickly adapts and takes full ownership of her responsibilities. Gazelle also displays good verbal and written communication skills, ensuring that her client interactions are professional and clear.

Interpersonal Skills and Personal Characteristics

Gazelle brings a warm and cheerful demeanor to her work environment. She is responsible, considerate, and energetic, traits that help her build strong relationships with her colleagues and clients. Gazelle’s enthusiasm for her work is evident, and she is always ready to accept responsibility and take initiative. Her friendly and cooperative nature makes her a valuable team player, while her confidence and capability allow her to work independently and efficiently. Her maturity and organisational skills further contribute to her professional ability, ensuring that tasks are handled with precision and care.

Suitability

Gazelle is greatly suitable for any general real estate, property management, or general administrative position, and she is also well-suited for voice roles.

Why Gazelle is Suitable for the Role

Gazelle is an ideal candidate for roles within the Australian Real Estate space. Her thorough onboarding and tools training, combined with her prior experience in customer service and sales, have prepared her to manage administrative tasks efficiently and effectively. Her ability to learn quickly, work independently, and maintain strong communication makes her a valuable asset to any team. With her positive attitude, strong work ethic, and proficiency in essential tools, Gazelle is well-equipped to thrive in the administrative support roles she is pursuing.