PLACED WITH CLIENT

As a new member of our team, Michelle brings a wealth of experience and potential to the table. With a strong background in customer service and a Bachelor of Arts in English, Michelle is poised to excel in her role as a Mortgage Broking Assistant. Let’s delve into her qualifications and strengths in more detail.

Professional Background:

Michelle has a solid foundation in the call center industry, having spent a total of 3 years and 1 month honing her skills. She garnered 7 months of valuable experience with a telecommunications account and further refined her expertise during 2 years and 6 months with a prepaid card service account. This tenure has equipped her with a deep understanding of customer service and communication, setting a strong foundation for her role at Affordable Staff.

Skills and Interests:

Michelle’s interests extend beyond the workplace, as she finds joy in reading books and indulging in anime. Her personal pursuits reveal her dedication and attention to detail, qualities that extend to her professional life. Additionally, her proficiency in household chores and babysitting underscores her responsibility and multitasking abilities.

Interpersonal Skills:

Michelle’s interpersonal skills are marked by her initial shyness, which quickly gives way to a friendly and professional demeanor once she becomes familiar with her surroundings. Her mature and friendly approach makes her a valuable asset in team dynamics.

Personality Traits:

Michelle is known for her analytical mindset and unwavering attention to detail. Her meticulous approach ensures that no task is left incomplete or imperfect. She approaches her work with a commitment to excellence and thoroughness that sets her apart.

Communication Skills:

One of Michelle’s standout qualities is her confident verbal communication. Her ability to handle customer calls with professionalism and poise is a testament to her competence and customer-centric approach.

Work Supervision:

Michelle requires minimal supervision, demonstrating her capacity to take initiative and manage her responsibilities effectively. Her proactive attitude is a valuable asset in any team.

Organisation:

Michelle is exceptionally well-organised, ensuring that her work is consistently structured and efficient. Her knack for keeping things in order enhances her productivity and contributes to her success.

Areas of Opportunity:

While Michelle may be relatively new to the industry, she is highly adaptable and eager to learn. With exposure to industry concepts and processes, she is poised to thrive and excel in her role as a Mortgage Broking Assistant.

Suitability:

Michelle’s skill set and attitude make her a perfect fit for the role of a Mortgage Broking Assistant at Affordable Staff. Her attention to detail, communication skills, and determination set her up for success in this demanding role.

Additional Trainer Feedback:

Michelle has proven to be a reliable team member who consistently adheres to policies and demonstrates a positive attitude. She is determined, receptive to feedback, and possesses a sense of accountability that ensures she takes ownership of her work. Her friendly yet professional demeanor makes her a pleasure to work with.

Additional Behavioral Traits:

Reliability is a hallmark of Michelle’s character, making her a dependable and trustworthy team member.

In summary, Michelle is an outstanding addition to the Affordable Staff team. Her impressive blend of skills, dedication, and potential will undoubtedly contribute to our continued success. We look forward to witnessing her growth and achievements as she embarks on this exciting journey with us.