PLACED WITH CLIENT
PERSONAL DETAILS
Name: Hazel Bañas
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 7 November, 1993 | Female | Single |
Interview with Hazel
SUITABLE ROLE/S
Hazel is suitable for an administrative assistant role.
Education
Bachelor of Elementary Education major in General Education
Experience
- Technical Support Representative – 4 years
- Administration Assistant – 7 months
Strengths
Hazel is accurate, smart, and organised. She also has a positive attitude towards work. She has 4 years of work experience, with expertise in customer service and technical support, before joining Affordable Staff. She has a great command of the English language, in both written and spoken form.
She spent the entirety of her career in the call center industry and worked for two cable companies based abroad. She held a technical support role where she provided daily support to users including answering questions, analysing problems, and quickly forming solutions to return systems to proper operation. She communicated clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. The role may seem repetitive, but for Hazel, she’s grateful for the opportunity as it has helped her take special care of small details and find the right solutions by thinking creatively and outside the box. She learned the importance of strong customer focus and technical knowledge of products and services, along with the ability to multi-task.
Last September 2021, she brought these skills and abilities with her as she started a new role with us as an administration assistant. She’s presently with a car dealership company headquartered in Victoria. She’s proficient in doing various administrative tasks and is adept at using tools and software used in this industry, such as EasyCars, Zoho, VicRoads Rego Check, Hubdoc, Jotform, HRA Portal, Seek, and Microsoft Excel.
Hazel is engaging and has a cheerful personality. She’s fairly new to this kind of work, but she’s methodical and is always open to learning new processes to be more efficient. Indeed, she’ll make a great addition to your team.
Other Information
Hazel is an avid reader of self-help books. She also enjoys watching movies and series in her free time.
In terms of achievement, she was a consistent honour student in high school and has maintained a good academic standing in college.
EMPLOYMENT HISTORY
Business Name: Affordable Staff
Position: Administration Assistant
Date of Employment: September 2021 – present
Duties & Responsibilities:
- Uploading new cars to stock management in dealership software
- Creating sales contract for identified stocks
- Auditing dealings book and updating dealership software on stock info that are missing
- Extending vehicle registration upon request
- Calling VicRoads to book vehicle registration
- Downloading and sending all incoming invoices needed for payment from emails/group channels to Xero
- Downloading receipts and paid invoices from emails/group channels to Dext
- Sending payment request forms to staff upon request
- Forwarding completed and signed payment request forms to Xero for payment processing
- Checking supplier statements, requesting copy of involved invoices if needed, and investigating if all invoices/statements are correct, upon request
- Uploading all integrity invoices
- Filtering and forwarding important emails
- Downloading and uploading documents, invoices, or receipts
- Updating purchase, settlement and delivery deadline, purchase amount, location, vehicle type, stock status
- Importing new stocks to CRM
- Extracting weekly lead report and identifying and posting figures of quantity and quality leads
- Extracting, collating, and sending daily lead report
- Organising Ceva booking form and sending to Ceva
- Run mail merge for documents required by broker
- Setting up new candidates or employees into the HR system
- Uploading employee payroll details
- Sending candidate successful notice
- Creating employment contract
- Sending broker incentive and new starter documentations
- Sending email to candidates with list of accreditation requirements to complete
- Changing/updating candidate status
- Creating user account thru CRM for new brokers
- Configuring email of new brokers/staff
- Getting info from Seek
- Checking stock number of delivered cars for compliance and including the compliant stock number in the payroll report for commission
- Counterchecking commission details on the CRM and on the RCTI received then calculating commission
- Checking all settled deals and settlement advice from the lender
Business Name: Teletech
Position: Technical Support Representative
Date of Employment: July 2018 – September 2021
Business Name: Concentrix
Position: Technical Support Representative
Date of Employment: June 2017 – June 2018
Skill Set Summary
English Listening
English Composition
DISC
VAK
