TEAM MEMBER READY FOR PLACEMENT

Jessabelle is an enthusiastic and dedicated individual with a passion for reading, particularly books by Sydney Sheldon. She enjoys watching dog videos and is drawn to various creative interests in her free time. Jessabelle has completed a vocational course in Hotel and Restaurant Services and half a year of a Bachelor of Science in Criminology. Her background reflects a strong commitment to personal growth and learning. She also brings a wealth of experience, having worked as a household service worker for over two years and as a customer service representative for more than three years.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training and Additional Tools Proficiency

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jessabelle and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Jessabelle’s previous work as a household service worker and customer service representative has contributed to her ability to communicate effectively, manage tasks diligently, and solve problems in a timely manner. Her strong interpersonal skills and attention to detail, developed through years of customer-facing roles, make her an asset in any administrative environment.

Jessabelle has been working with Affordable Staff since June 2022 within the Property Management space where she assisted her clients. Her tasks include:

• Lease and Tenant Management
  • Processing rental applications from potential tenants
  • Sending lease renewal instructions to owners and bond refund forms to tenants
  • Updating bond details and handling changes in contributors
  • Sending rental application links to additional applicants for rented properties
  • Filling out bond refund and bond change forms
  • Handling bond increase requests through the bond authority website
• Property and Routine Management
  • Printing past routine inspection reports
  • Drafting new inspection reports for property managers
  • Preparing entry notices and checking pool compliance requirements
  • Managing property keys and registering appliance warranties
  • Creating property reports for sales or reviews
• Financial and Administrative Management
  • Updating and checking water bills and invoices
  • Calculating electricity and water usage for tenant billing
  • Following up on overdue bond payments and updating council rates records
  • Sending annual statement documents and processing property bills
  • Assigning tasks and reminders in the system
  • Saving important property files and updating company logos on forms
• Client and Contractor Communications
  • Responding to rental reference requests and post-move-out forms
  • Answering and directing incoming calls
  • Making calls for follow-ups and inquiries
  • Reviewing work order notes and sending reminders to property managers

Learning Ability and Work Proficiency

She demonstrates a logical and critical mind, enabling her to learn quickly and deliver consistent results. She adapts easily to systems and workflows, thrives on hands-on practice, and requires minimal supervision. She is diligent, conscientious, and highly organised, which allows her to manage responsibilities with precision and reliability. As a steady worker who continuously seeks improvement, she shows strong potential to grow in her role and consistently meets client expectations.

Interpersonal Skills and Personal Characteristics

She is calm, composed, and pleasant, creating a harmonious working environment with those around her. She is sincere and trustworthy, taking responsibility with reliability and readiness. Her diligence and meticulous nature ensure that she approaches work with patience and attention to detail, while her efficiency and resourcefulness make her a competent and dependable team member. With her considerate and well-behaved character, she collaborates with others seamlessly, demonstrating both modesty and helpfulness. Altogether, her professional abilities and personal qualities highlight her as someone who can be counted on to perform with integrity and care.

Suitability

Jessabelle is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for voice roles and basic social media tasks.

Why Jessabelle is Suitable for the Role

Her blend of training, tools proficiency, and practical experience makes her an excellent candidate for administrative roles in the Australian real estate space. Her ability to learn quickly, work independently, and stay highly organised ensures she can handle the demands of property management tasks with accuracy. Combined with her calm and trustworthy character, strong communication skills, and readiness to accept responsibility, she is well-positioned to provide valuable support to clients and make a meaningful impact in her role.