TEAM MEMBER READY FOR PLACEMENT

Jocel is a dedicated and passionate individual with a strong background in business administration. She holds a Bachelor of Science in Business Administration Major in Financial Management. She balances her professional aspirations with her personal life, finding joy in playing video games, watching TV, and spending time with friends. Her experiences in credit and finance corporations, coupled with her role as a customer service associate in a call center, have equipped her with a unique blend of financial acumen and good communication skills.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspection,s are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jocel and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she was identified as proficient with the following tools and software:

• Basic Knowledge: OneNote, Adobe Photoshop, Canva
• Limited Experience: Teams, OneDrive, Forms
• Practical Application: Word, Excel, Outlook

Additional Skills and Notable Experience
Her professional journey includes valuable experience in financial audits and customer service. She has worked at credit and finance corporations, conducting financial audits and reviewing customer statements of accounts. Her role as a customer service associate in a call center further enhanced her communication and interpersonal skills, making her a well-rounded candidate for administrative roles.

Jocel has been working with AffordableStaff since August 2024 where she assisted her client with the following tasks:

• Application and Tenant Processing
  • Reviewing tenant applications, running TICA checks, and saving reports in Google Drive.
  • Preparing tenancy agreements, bond forms, renewal offers, and welcome packs for tenants.
  • Sending completed application summaries and agreements to property managers and tenants.
• Lease and Agreement Management
  • Downloading and saving signed lease renewals; updating rent, bond, and lease dates in PMe and SimpleRent.
  • Creating follow-up tasks in PMe for bond top-up requirements when necessary.
  • Coordinating lease-related communication between tenants, owners, and property managers.
  • Preparing General Tenancy Agreements through Realworks and sending them to tenants for signing.
  • Completing lease documentation, ensuring lease renewal fees are charged after all parties have signed the lease.
• Tenancy Changes and Documentation
  • Sending tenancy change forms and updated agreements for signing.
  • Processing new tenant applications and sharing signed documents with owners and tenants.
  • Updating tenant records by adding or removing tenants in PMe and SimpleRent.
  • Making rental references for requests from other agencies in relation to tenants applying for managed properties.
• Administrative and Marketing Support
  • Updating and maintaining maintenance alerts by ensuring they display on the correct screens for maintenance tasks.
  • Updating the client’s brochure in Word by incorporating a new layout, logo, and branding.

Learning Ability and Work Proficiency
She is a diligent and conscientious worker who grasps processes quickly. She follows instructions with ease and demonstrates high levels of autonomy, often taking the initiative to complete tasks without requiring supervision. Highly organised and systematic, she effectively manages her workload, ensuring all tasks are completed accurately and on time. While she has shown improvement in her written and verbal communication skills, she continues to work on enhancing her diction and confidence in conversational situations.

Interpersonal Skills and Personal Characteristics
She is a cheerful and persevering individual who brings positive energy to her work environment. She is willing to take on responsibility and shows a keen interest in her work, displaying brilliance and resourcefulness in problem-solving. Modest in nature, she cooperates well with others and remains systematic in her approach to tasks. Her attentive and assertive communication style, combined with her ability to follow instructions effortlessly, makes her a reliable and effective team member.

Suitability
Jocel is greatly suitable for any general real estate, property management, or general administrative position and is also suitable for voice roles.

Why Jocel is Suitable for the Role
Her combination of financial expertise, communication skills, and a proactive approach to learning makes her an excellent fit for roles in the real estate space. Her ability to grasp processes quickly, coupled with her conscientious work ethic, ensures she will be a valuable asset to any team.