TEAM MEMBER READY FOR PLACEMENT

Jocel is an experienced Virtual Assistant with a Bachelor of Science in Business Administration, majoring in Financial Management, and a professional background spanning Australian Real Estate support, general administration, audit compliance, HR, and customer service.

Since joining Affordable Staff in August 2024, she has supported Australian Real Estate operations across Property Management and broader administrative workflows. Her live experience includes tenancy and lease administration, application processing, contract preparation, commission administration, payroll preparation support, invoice processing, refunds, records management, and maintaining information across multiple business systems.

Before joining Affordable Staff, Jocel worked in audit compliance, human resources, and customer service, providing her with additional experience in financial information, documentation, customer communication, and structured administrative processes. Outside of work, she enjoys watching TV, listening to music, playing video games, and spending time with friends.

Affordable Staff Onboarding Training and Assessment
Jocel completed structured Affordable Staff training and practical activities focused on Australian Real Estate, Property Management, administration, data handling, and workplace communication.

Her development provided opportunities to practise key transferable skills including:

• Property, tenancy, owner, lease, and market database auditing
• Condition and routine inspection reporting
• Lease renewal administration
• Maintenance and Property Management processes
• Invoice processing
• Competitive market research and analysis
• Email management and categorisation
• Accurate data entry and information checking
• Professional communication and active listening
• Following structured processes and instructions
• Real Estate system navigation

Her training also introduced her to broader Real Estate and strata concepts, providing additional industry context alongside the practical experience she has since gained through live assigned-client work.

Affordable Staff Tools Training
As part of her Affordable Staff development, Jocel received training and practical exposure to Real Estate systems including PropertyMe, Property Tree, CoreLogic RP Data, Console Cloud, Inspect Real Estate and 2Apply, Agentbox, and VaultRE.

This training was designed to develop familiarity with common Real Estate systems and workflows. Several of these platforms were subsequently reinforced through Jocel’s live assigned-client experience.

Additional Skills and Notable Experience
Jocel has developed practical experience across both Australian Real Estate and broader administrative support, allowing her to assist with industry-specific workflows while also handling process-driven operational tasks.

Property Management and Tenancy Administration

Her live experience includes:

• Processing rental applications and completing TICA checks
• Preparing application information for Property Manager review
• Supporting approved application and new-tenancy processes
• Preparing tenancy and bond documentation
• Preparing lease renewal documentation
• Processing signed lease renewals
• Updating lease, rent, bond, and tenancy information
• Processing bond top-ups
• Processing changes of tenancy, including adding and removing tenants
• Coordinating documents for signing
• Maintaining supporting property and tenancy records
• Preparing work orders associated with relevant tenancy workflows

Real Estate Sales and Operational Administration

Jocel has also supported broader Real Estate administration, including:

• Drafting shell contracts based on provided information and instructions
• Preparing commission split forms and submitting completed information for review
• Checking relevant sale and referral information
• Distributing commission statements
• Processing rental referral commission statements
• Checking advertising and property-related invoices
• Reviewing invoice information against property ledgers
• Allocating bulk invoice information to the appropriate property records

Finance and General Administration

Her more recent live responsibilities provide additional evidence of her broader administrative capability. These include:

• Updating and cross-checking attendance information used for payroll preparation
• Checking leave, commission, and payroll instructions against supporting information
• Processing refund requests after reviewing the reason and available ledger funds
• Reviewing and approving Dext invoices
• Checking advertising invoices against available property funds
• Maintaining spreadsheets and supporting business records
• Tracking eligible business reviews for internal bonus records
• Organising and maintaining information across shared files and business systems

Before joining Affordable Staff, Jocel also gained professional experience in audit compliance, HR, and customer service. Her previous responsibilities included financial audit work, reviewing customer statements of account, HR administration, and customer support.

Client Tools and Systems Experience
Through her live assigned-client work, Jocel has practical experience navigating systems used across Property Management, Real Estate sales, finance-related administration, document processing, and general business operations.

Her documented client-used systems include PropertyMe, Inspect Real Estate, TICA, Simple Rent, Ailo, VaultRE, Realworks, Pricefinder, Pool Register, DocuSign, Dext, Monday.com, iLovePDF, Gmail, Google Drive, Google Calendar, Google Sheets, and Google Business Profile.

Her experience across these platforms demonstrates practical familiarity with navigating different systems, maintaining records, checking information across sources, and completing process-based administrative work.

Additional Tools Proficiency
Prior to Affordable Staff onboarding, Jocel had the following documented software experience:

• Practical Application: Word, Excel, Outlook
• Limited Experience: Teams, OneDrive, Forms
• Basic Knowledge: OneNote, Adobe Photoshop, Canva

Her subsequent training and assigned-client work have given her additional opportunities to work with digital workplace and industry-specific systems. These experiences are presented separately rather than automatically upgrading her original documented proficiency levels.

Learning Ability and Work Proficiency
Jocel has demonstrated an ability to adapt to different structured workflows as her responsibilities have expanded from Property Management administration into broader Real Estate, finance-related, and general administrative support.

Her work involves following established procedures, checking information across multiple sources, maintaining accurate records, navigating different business systems, and recognising when information requires review or escalation. Her experience across recurring and process-driven tasks supports her ability to learn client-specific workflows and work within defined procedures and responsibility boundaries.

Interpersonal Skills and Personal Characteristics
Jocel brings a customer-facing foundation from her previous customer service experience, together with professional experience across HR, audit compliance, and Virtual Assistant support.

Her work has required communication and coordination with different stakeholders while maintaining organised records and following established processes. Her combined background supports roles requiring professional communication, responsiveness, attention to information, and collaborative administrative support.

Suitability
Jocel is suitable for Real Estate, Property Management, and General Administrative Support roles, particularly those requiring structured process support, accurate data handling, documentation, records management, and navigation across multiple systems.

Why Jocel is Suitable for the Role
Jocel offers a strong balance of Australian Real Estate experience and broader administrative capability. Her live Affordable Staff experience covers Property Management processes involving applications, leases, bonds, tenancy changes, and property records, while her responsibilities have expanded into Real Estate sales administration, contracts, commissions, invoices, payroll-related administration, refunds, and operational recordkeeping.

Her earlier professional experience in audit compliance, HR, and customer service adds transferable capability in financial information, documentation, customer interaction, and structured administrative work.

Combined with her Affordable Staff training and practical experience navigating different Real Estate and workplace systems, this gives Jocel a well-rounded foundation for an assigned client requiring both Real Estate support and dependable day-to-day general administration.