Team Member Ready for Placement

Antonette is a Bachelor of Science in Management Accounting graduate with a passion for both personal and professional development. She enjoys watching Korean dramas and engaging in general exercise, particularly jogging with her father, which she finds refreshing. When she needs to clear her mind, Antonette finds solace in cleaning. Her combination of interests and hobbies highlights her balanced approach to life, focusing on both mental and physical well-being.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker (MB) Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees are proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker / VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

This comprehensive approach ensures Antonette is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Tools Proficiency
Prior to her onboarding, Antonette demonstrated proficiency in basic MS tools, which she applied during her schoolwork. She also has experience with Canva, Adobe Photoshop, and SketchUp, adding to her creative and technical versatility, making her adaptable to various administrative and creative tasks.

Additional Skills and Notable Experience
Antonette’s work experience is diverse, including a one-year role as a real estate agent and a three-month internship at a food and beverage company. She also served as a treasurer in her youth council, where she managed finances and gained valuable leadership experience. Antonette’s experience in a call center further developed her customer service and communication skills, adding to her overall professionalism.

Learning Ability and Work Proficiency
Antonette has shown a quick adaptability to systems and workflows, making her a fast learner in her role. She is highly autonomous and requires minimal supervision once familiar with new processes. Though she has a tendency to overthink unfamiliar tasks, her inquisitive nature ensures that she learns deeply and efficiently. Antonette’s steady work ethic and keen attention to detail allow her to consistently deliver high-quality results, making her a diligent and organised worker.

Interpersonal Skills and Personal Characteristics
Antonette’s calm and composed demeanor makes her a reliable team member, while her modesty and approachable nature help her easily collaborate with others. She is systematic in her approach to work, ensuring tasks are completed with precision and accuracy. Her enthusiasm for learning and willingness to take on responsibility reflect her drive for continuous improvement. Antonette is smart and capable, consistently demonstrating great communication skills in both written and verbal forms. These qualities, combined with her steady and amicable personality, make her an excellent fit for any professional team.

Suitability
Antonette is greatly suitable for any mortgage broking position. She is also well-suited for voice roles and basic social media tasks.

Why Antonette is Suitable for the Role
Antonette’s strong educational background in management accounting, coupled with her hands-on experience in various industries, makes her highly qualified for roles in the Mortgage broking space. Her proficiency in essential accounting tools, combined with her diligence, enthusiasm, and excellent communication skills, ensures that she will excel in supporting clients. Antonette’s ability to quickly adapt to systems and her commitment to delivering accurate, high-quality work further underscore her suitability for any mortgage broking role.