TEAM MEMBER READY FOR PLACEMENT

Jessa enjoys spending her free time playing video games, reading books, and bonding with her cat and dog. She holds a Bachelor of Science in Management Accounting and completed two years of a Bachelor of Science in Accountancy, giving her a solid academic foundation in accounting and financial concepts. As a tenured accounting administrative assistant, she has gained valuable exposure to administrative and client support work, allowing her to further strengthen her communication, organisational, and professional skills in a virtual work environment. Her experience, combined with her learner mindset and approachable personality, makes her a dependable and well-rounded team member.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Additional Skills and Notable Experience
Before joining the team, she gained experience working as a customer service representative in two call centers for a combined total of 9 months, where she developed her communication and client handling skills. She also served as an audit committee member for a school club for 1 year, completed a 3-month internship at a non-profit cooperative, and worked as a freelance news researcher for 3 months, further strengthening her research, organisational, and administrative capabilities.

Jessa has been working with Affordable Staff since August 2024 where she assisted her client with the following tasks:

• Property & Tenancy Administration
  • Preparing and issuing lease renewals, tenancy agreements, vacate paperwork, and shared tenancy amendments for residential properties
  • Coordinating rental applications, completing reference checks, and processing supporting tenancy documentation
  • Managing break lease processing, routine inspections, entry notices, and tenancy-related scheduling requests
  • Maintaining accurate tenancy, property, landlord, and portfolio records across internal systems and tracking sheets
  • Supporting daily property management operations through document preparation, administrative follow-ups, and adhoc coordination tasks
• Financial Processing & Accounts Support
  • Processing owner and supplier bills, scheduled disbursements, and trust account fund transfers across multiple accounts
  • Handling rent receipting, recurring invoice setup, invoice distribution, and payment tracking for tenants and landlords
  • Reconciling transactions between banking platforms and property management systems while resolving account discrepancies
  • Coordinating supplier onboarding, updating banking details, and maintaining accurate financial records within internal systems
  • Assisting with end-of-month processing, account reviews, and financial administration support for managed properties
• Compliance, Auditing & Documentation Management
  • Conducting bond audits and reviewing tenancy, payment, and property records for compliance and accuracy
  • Processing bond lodgements and supporting tenancy transition requirements for managed properties
  • Monitoring smoke alarm compliance records, downloading certificates, and uploading supporting documentation into internal systems
  • Reviewing invoices, work orders, payment records, and attached documents during audit and compliance checks
  • Ordering title documents, maintaining strata records, and managing compliance-related documentation requirements
• Client Coordination, Reporting & Marketing Support
  • Coordinating communications between landlords, tenants, property managers, suppliers, and internal teams regarding ongoing property matters
  • Sending reminders related to lease expiries, insurance renewals, inspections, and other time-sensitive operational tasks
  • Updating KPI trackers, portfolio sheets, and operational records whenever tenancy or management changes are completed
  • Advertising rental properties across online platforms while maintaining listing accuracy and presentation quality
  • Supporting customer engagement initiatives through survey coordination, flyer editing, welcome hamper arrangements, and administrative assistance

Learning Ability and Work Proficiency
She is a steady worker who consistently demonstrates a willingness to improve and grow in her role. She follows instructions with ease, is highly autonomous, and is extremely organised in her approach to tasks. While she continues to develop her grammar consistency through ongoing training and exposure, her enthusiasm, adaptability, and strong willingness to learn make her a highly suitable candidate for the role. Her good verbal and written communication skills, combined with her ability to work independently, ensure she will excel in her position.

Interpersonal Skills and Personal Characteristics
Her personality is a blend of cheerfulness, enthusiasm, and resourcefulness. She is a friendly and approachable team member who brings positive energy to the workplace. Her systematic approach to tasks, coupled with her eagerness to take on responsibilities, makes her a valuable asset to any team. She is not only able to cooperate well with others, but she also shows a genuine interest in her work, always striving to deliver the best results. Her ability to remain active and engaged, along with her brilliant initiative and mental capacity, sets her apart as a dedicated professional who is ready to contribute meaningfully to her role.

Suitability
Jessa is greatly suitable for any general accounts or general administrative position. She is also highly suitable for client communication support, CRM/system support, data entry and documentation, research and information handling, and voice roles.

Why Jessa is Suitable for the Role
Her educational background in Management Accounting, combined with her previous Accountancy studies and experience as a tenured accounting administrative assistant, has helped her build a strong foundation in both accounting and administrative support. She has consistently demonstrated a positive learner mindset, professionalism, and eagerness to improve in her role. Her customer service background, organised work approach, autonomy, and warm interpersonal skills make her highly capable of supporting administrative, accounting, and client communication tasks. With her reliability, adaptability, and commitment to continuous growth, she has strong potential to become a valuable long-term support team member in the accounting space.