Team Member Ready for Placement

Austin is a Bachelor of Science in Computer Engineering graduate who has recently completed his initial training with us. With a background that includes customer service, creative design, and a GIS internship, he brings a balanced blend of technical capability and interpersonal finesse. Outside of work, he enjoys going to the gym and playing online games, demonstrating both discipline and creativity in his personal pursuits.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Austin is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Austin to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Austin and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to our onboarding training, Austin had already gained experience with the following tools and software:

• Practical Application – Canva, SolidWorks, SmallPDF, Word, PowerPoint, OneNote
• Limited Experience – Figma, DocuSign, Excel, Outlook, Teams, OneDrive, Trello, Hubstaff, LastPass, Photoshop
• Basic Knowledge – Adobe Illustrator, Power BI

Additional Skills and Notable Experience

Before joining us, he explored several roles that developed both technical and people-oriented skills. His past roles include working as a customer service staff member at a photocopier shop, a customer service representative for a US-based mobile phone service, a part-time creative designer at a local travel agency, and a GIS and mapping intern for the provincial government.

Key strengths and tasks include:

• Customer service and direct client support through calls
• Basic data entry and account management tasks
• Creative design work using tools like Canva and SolidWorks
• Basic familiarity with process documentation and troubleshooting
• Exposure to mapping and spatial data tasks during his GIS internship
• Calm problem-solving approach, especially when handling irate customers

Learning Ability and Work Proficiency

Austin demonstrates an analytical and rational approach to learning, quickly grasping new tools and processes while showing steady progress in his work. His communication style is engaging and concise, supported by good verbal and written skills. He follows instructions with ease, requires minimal supervision, and consistently maintains a highly organised work style, making him adaptable to structured administrative environments.

Interpersonal Skills and Personal Characteristics

He carries himself with a calm, cheerful, and outgoing presence, balanced by responsibility and attentiveness. He shows readiness to take initiative and responsibility, collaborates well with others, and maintains an efficient, systematic approach to tasks. His assertive yet approachable personality, paired with a quick and sharp mindset, makes him a positive addition to any team.

Suitability

Austin is greatly suitable for any general real estate, property management, or general administrative position, with additional suitability for voice roles, basic social media, and basic video editing tasks.

Why Austin is Suitable for the Role

Austin’s blend of technical skills, customer service background, and quick learning ability makes him well-suited for the fast-paced demands of Australian real estate and administrative roles. His training has equipped him with essential tools and processes, while his personality and past experiences show he can remain composed, systematic, and client-focused. His calm yet confident approach, combined with his organisational skills and enthusiasm for growth, ensures he can add value to both clients and the broader team.