Team Member Ready for Placement

Jocel is a dedicated and vibrant individual who recently completed her training as an admin team member. She holds a Bachelor of Science in Hospitality Management and has a strong interest in Netflix, dancing, cooking, shopping, and watching movies. Her outgoing and positive nature, combined with her academic background, makes her a promising addition to the real estate administrative field.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jocel and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to her onboarding, she demonstrated proficiency in several tools and software applications:

• Advanced: Microsoft Word, PowerPoint, Teams, OneDrive, and Canva
• Practical Application: Microsoft Outlook and Forms
• Limited Experience: Microsoft Excel, OneNote, Adobe Photoshop, and Trello
• Additional Exposure: WordPress and Pixlr

Additional Skills and Notable Experience

Jocel brings with her nearly a year of experience as a call center agent across two companies and 10 months as a real estate virtual assistant at a business management consultancy firm. She also completed a 3-month internship at a hotel, which further honed her customer service and organisational skills. These roles enhanced her communication abilities and provided her with problem-solving expertise essential for administrative roles.

Learning Ability and Work Proficiency

She possesses an analytical and rational mindset, with excellent comprehension and problem-solving skills. Her communication skills, both written and verbal, are strong, allowing her to convey information effectively. She quickly adapts to new systems and workflows, demonstrating a self-starter attitude that requires minimal supervision. Highly organised and detail-oriented, she is capable of managing multiple tasks efficiently.

Interpersonal Skills and Personal Characteristics

Jocel’s personality radiates positivity and approachability. She is cheerful, conscientious, and highly motivated to take on responsibilities. Her resourceful and meticulous nature ensures she approaches tasks with care and precision. Her friendly demeanor makes her a pleasure to work with, fostering collaboration and teamwork. She is devoted, reliable, and inspires confidence in those she works with. Her calm and courteous approach, combined with her ability to organise effectively, solidifies her as a valuable team member.

Suitability

She is greatly suitable for any general administrative position. She is also highly capable of excelling in voice roles.

Why Jocel is Suitable for the Role

Her extensive training, combined with her strong academic background and prior experience in customer service and administrative assistance, positions her as a well-rounded and capable admin team member. Her proficiency with essential tools, adaptability to new systems, and strong interpersonal skills make her an asset to any team. Jocel’s positive attitude, dedication to excellence, and ability to manage responsibilities with minimal supervision underscore her readiness to excel in the position.