TEAM MEMBER READY FOR PLACEMENT

Catherine is a tenured Administrative Assistant with a Bachelor of Science in Civil Engineering, bringing a strong blend of analytical thinking, organisation, and practical administrative experience. Over time, she has developed a solid foundation in handling day-to-day administrative tasks with accuracy and efficiency, while maintaining a structured and detail-oriented approach to her work. Outside of her professional experience, she enjoys reading, writing, and creative pursuits, including managing her customised handwritten letters and scented candles business, as well as participating in volunteer work—further reflecting her initiative and well-rounded capabilities.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Catherine and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She has been working as a freelance entrepreneur since November 2021, where she manages her own customised handwritten letters and scented candles business, demonstrating initiative, creativity, and strong organisational skills.

Catherine has been working with Affordable Staff since November 2023, where she assisted her client with the following tasks:

• Property and Tenancy Management
  • Adding new properties, owners, and tenant records into the system
  • Processing new tenant applications and updating tenancy details
  • Handling tenancy changes such as renewals, transfers, and variations
  • Updating rent review dates and maintaining accurate tenancy information
  • Preparing bond refund documents for vacating tenants
• Client and Contact Administration
  • Updating and maintaining contact details for owners and tenants
  • Managing email communications and organising client information
  • Ensuring accurate records are kept for all client interactions
  • Coordinating updates between different stakeholders involved in property management
• Leasing and Property Marketing Support
  • Listing available rental properties and keeping listings updated
  • Preparing rental appraisals based on provided property details
  • Assisting in marketing-related administrative tasks for property listings
  • Supporting the leasing process through accurate data entry and documentation
• General Administrative and Data Management
  • Maintaining and updating records across internal systems
  • Ensuring property-related details such as insurance information are complete and accurate
  • Setting up recurring property services and maintenance schedules
  • Following internal processes and completing one-time and recurring administrative tasks efficiently

Learning Ability and Work Proficiency
She is a steady and independent learner who consistently shows progress in her work. She demonstrates strong written communication skills and good verbal communication, allowing her to effectively handle administrative tasks and correspondence. She follows instructions with ease, requires minimal supervision, and is highly organised in her approach. Her ability to grasp new concepts quickly and her initiative to continuously learn make her a reliable and efficient team member.

Interpersonal Skills and Personal Characteristics
She presents herself as calm, gentle, and pleasant, creating a positive and professional working environment. She is diligent, reliable, and responsible, showing a strong sense of accountability in her tasks. Her systematic and orderly nature allows her to stay organised, while her humble and cooperative attitude makes her easy to work with. She is considerate, well-behaved, and maintains a steady level of focus and interest in her work, contributing to her overall effectiveness as a team member.

Suitability
Catherine is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles, basic social media, and basic video editing.

Why Catherine is Suitable for the Role
Her experience as a tenured Administrative Assistant, combined with her structured and detail-oriented approach, makes her highly reliable in managing administrative tasks within the real estate space. She has demonstrated consistency, independence, and the ability to follow processes with minimal supervision, ensuring smooth day-to-day operations. Her strong written communication skills, organisational ability, and proactive work ethic allow her to effectively support clients, while her adaptability and continuous learning mindset ensure she remains efficient and responsive in a dynamic work environment.