Team Member Ready for Placement

Dessa is a dedicated and creative individual with a strong academic foundation, having completed her Bachelor of Secondary Education Major in Science and three years of a Bachelor of Science in Architecture. She enjoys hands-on hobbies such as crocheting, scrapbooking, DIY crafts, and digital arts. She brings with her a diverse background in education, customer service, and online tutoring. Her calm demeanor, earnest work ethic, and refined organisational skills make her a valuable addition to any team.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Dessa and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already gained experience with the following tools and software:

• Practical Application: Word, Canva
• Limited Experience: Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, Trello, Hubstaff, LastPass
• Basic Knowledge: Adobe Photoshop, AutoCAD, SketchUp, Pixlr

Additional Skills and Notable Experience
Her previous roles across education and customer support have helped her develop a versatile and transferable skill set. She worked as a customer service and sales representative at two call centers for a total of 2 years and 1 month, where she refined her communication, problem-solving, and multitasking abilities. She also worked as an online English tutor for 1 year, where she demonstrated her fluency in English, adaptability, and teaching skills. Her experience as a student teacher at a local high school for 6 months further enhanced her skills in instruction, organisation, and classroom management.

Key skills and tasks include:

• Customer service and conflict resolution
• Data entry and administrative support
• Content creation and basic graphic design
• Teaching and communication (written and verbal)
• Adaptability across educational and service environments

Learning Ability and Work Proficiency
She is a diligent and conscientious worker who demonstrates steady progress in her tasks. She adapts quickly to existing systems and workflows and performs well with minimal supervision. Her attention to detail and ability to follow instructions make her highly dependable in handling administrative work. She is also highly organised and approaches tasks methodically. She works independently and is receptive to constructive feedback, which, combined with a proactive approach to seeking clarification, will further enhance her attention to detail and overall work accuracy.

Interpersonal Skills and Personal Characteristics
She brings a warm and calm presence to the team. She is modest and gentle in her approach, yet conscientious and willing to take on responsibility when needed. Her pleasant and amicable nature allows her to cooperate well with others, and she is earnest and enterprising in her work. Highly resourceful and talented, she demonstrates professionalism while showing a genuine interest in doing meaningful work.

Suitability
Dessa is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles and basic social media tasks.

Why Dessa is Suitable for the Role
Her educational background, customer-facing work experience, and strong communication skills make her an excellent fit for real estate or administrative support roles. Her calm and refined work style complements her ability to adapt quickly and work independently. With her creative flair, eagerness to contribute, and well-rounded exposure to both customer service and educational environments, she is well-positioned to provide valuable support in any real estate or general admin setting.