Team Member Ready for Placement

John is a graduate of Bachelor of Science in Management Accounting. He enjoys watching anime, reading books, and listening to music in his free time. With a strong academic foundation and an eagerness to grow professionally, he is now stepping into the Australian Accounting space as an admin team member, bringing with him both adaptability and a keen attention to detail.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Additional Tools Proficiency

Before training, John had also gained experience with the following tools and software:

• Practical Application: Word
• Limited Experience: Excel, PowerPoint, Teams, Google Fonts
• Basic Knowledge: Outlook, OneNote, OneDrive, Canva, Pixlr

Additional Skills and Notable Experience

He has previous experience as a customer service representative at a call center for five months, where he handled hotel bookings, modifications, and customer complaints with empathy and professionalism. He also completed a three-month internship where his responsibilities included checking title discrepancies, processing fees, certifying documents, and preparing transmittals. His tasks include:

• Handling hotel bookings, room modifications, and customer complaints
• Using communication and booking tools such as MS Teams, booking platforms, and spreadsheets to manage customer requests and track performance
• Demonstrating multitasking by listening to customers while simultaneously encoding details accurately into systems
• Collaborating with team members to meet quotas and ensuring excellent service delivery with empathy and professionalism
• Performing data entry and administrative tasks
• Checking title discrepancies, certifying documents, preparing transmittals, and processing foreclosure-related tasks with accuracy and attention to detail
• Using MS Excel, MS Word, and specialised foreclosure systems to encode data, tally liabilities, and prepare documents
• Reviewing, creating, and editing transmittals and formal documents to maintain proper records and ensure compliance

Learning Ability and Work Proficiency

John has shown steady progress during training, demonstrating his ability to adapt quickly to new systems and workflows. He works independently with minimal supervision while ensuring tasks are performed in an organised and accurate manner. He communicates concisely and effectively in written form and raises questions when needed to ensure clarity. His calm and meticulous nature supports his consistent performance, while his diligence and adaptability enable him to meet expectations across different tasks.

Interpersonal Skills and Personal Characteristics

He carries himself with a professional yet approachable demeanor. He is punctual, well-behaved, and systematic in his approach to tasks. His diligence, devotion to his work, and readiness to take responsibility make him a dependable team member. While modest in nature, he shows initiative and collaborates effectively with others, contributing to a cooperative and productive work environment.

Suitability

John is greatly suitable for any accounting administrative position, as well as for voice roles.

Why John is Suitable for the Role

John’s background in customer service, coupled with his administrative internship experience, has given him a strong blend of communication, organisational, and data management skills that align with the demands of accounting administration. His adaptability, proficiency with tools, and proven ability to work independently while maintaining accuracy make him a reliable candidate. With his diligence, resourcefulness, and eagerness to contribute, he is well-positioned to thrive as an admin team member in the Australian Accounting space.