TEAM MEMBER READY FOR PLACEMENT

Wilkent holds a Bachelor of Science in Computer Science and brings a strong combination of technical, creative, and customer support experience. He enjoys listening to music and watching anime, while his hobbies include exploring new information, watching movies, traveling, photography, videography, and spending time with friends. With a natural curiosity and a strong interest in learning, Wilkent demonstrates a thoughtful and adaptable approach to work, allowing him to handle tasks efficiently while continuously developing new skills.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker/VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training and Additional Tools Proficiency
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Before our onboarding training, Wilkent had already gained experience working with various digital and creative tools through his technical support and multimedia background, enabling him to adapt quickly to new systems and software platforms used in administrative and mortgage broking environments.

Additional Skills and Notable Experience

Wilkent brings a diverse professional background spanning technical support, multimedia production, customer service, and creative design. He worked as an audio and visual technical support staff member for 2 years and 1 month at a production company, providing equipment setup, technical troubleshooting, and coordination during events and productions. He also gained 1 year and 2 months of experience as a customer service and technical support representative at a call center, assisting customers with inquiries, resolving technical issues, and delivering customer-focused support. In the creative industry, he served as a multimedia artist for 2 years and 2 months at a marketing agency, producing digital marketing materials and visual assets. Additionally, he has worked as a freelance graphic artist for 10 years, creating various digital designs while independently managing client requirements and project deadlines. Key skills and tasks developed through these roles include:

• Technical troubleshooting and problem resolution
• Customer communication and support
• Digital design and multimedia production
• Creative content creation for marketing materials
• Audio and visual equipment setup and coordination
• Managing multiple projects and meeting deadlines
• Client coordination and requirement management
• Visual asset creation for digital and promotional use

He has been part of Affordable Staff since April 2024 in the Mortgage Broking space. His tasks include:

• Loan Application Processing
  • Processing new loan applicants and reviewing submitted details
  • Entering applicant information into required forms and systems
  • Sending completed applications through ApplyOnline for lender submission
• Document Collection and Requirements Management
  • Requesting supporting documents from applicants
  • Sending Missing Information Requests to obtain incomplete requirements
• Lender Communication and Follow-ups
  • Calling lenders to request status updates on submitted loan applications
  • Contacting lenders through broker portal chat support for follow-ups and clarifications
• Loan Review and Rate Optimization
  • Reviewing active loans and requesting possible loan discounts or better rates from lenders

Learning Ability and Work Proficiency
Wilkent demonstrates strong analytical ability and a high capacity for understanding new information. He learns effectively through both instruction and hands-on practice, allowing him to quickly grasp systems and workflows. He follows instructions with ease and works well independently, showing initiative and reliability in completing tasks with minimal supervision. His organised and methodical work style, combined with strong determination and perseverance, enables him to consistently deliver well-structured and accurate output.

Interpersonal Skills and Personal Characteristics
Wilkent presents himself as calm, easy-going, and approachable, contributing to a positive and cooperative working environment. He is conscientious and dependable, readily accepting responsibility and demonstrating a steady commitment to his work. His friendly and humble demeanor allows him to collaborate effectively with colleagues while maintaining professionalism. With a balanced personality that combines confidence, responsibility, and consideration for others, Wilkent consistently maintains harmonious working relationships within a team setting.

Suitability
Wilkent is greatly suitable for any general mortgage broking or general administrative position, and is also suitable for voice roles, basic social media tasks, and basic video editing.

Why Wilkent is Suitable for the Role
Wilkent’s blend of technical knowledge, customer support experience, and creative media skills makes him a well-rounded candidate for a mortgage broking administrative role. His background in computer science, combined with his experience in technical support and multimedia production, demonstrates both analytical capability and adaptability to digital tools and systems. With strong organisational skills, a methodical work approach, and the ability to work autonomously while maintaining clear communication, Wilkent is well-positioned to support brokers and administrative teams efficiently in a fast-paced environment.