TEAM MEMBER READY FOR PLACEMENT

Edward is an enthusiastic and committed professional with a background in Engineering Technology. He enjoys cycling, video games, and running, as well as taking on household chores and managing the entire household. His technical background, combined with his disciplined and organised nature, makes him well-suited for roles that demand a strong analytical mindset and attention to detail. In his personal life, he finds joy in maintaining an active lifestyle and spending time on activities that keep him physically and mentally sharp. He is currently in a relationship and balances his professional ambitions with his personal commitments.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a strong understanding of Australian business practices and cultural nuances. This preparation is essential for providing effective support to Australian clients and maintaining the high standards expected in the Mortgage Broking industry.

The Mortgage Broker Training and Assessment is an intensive two-week training program designed to equip team members with the knowledge, skills, and practical experience required to support mortgage brokers and lending professionals. Throughout the program, trainees are immersed in document processing modules, where they learn to identify and understand various loan-related documents and their importance within the loan application process.

Team members are trained in document naming conventions, organisation standards, and editing requirements, with their progress assessed through quizzes, practical exercises, and individual tasks. They are also introduced to key mortgage concepts, lending terminology, and industry workflows, while gaining hands-on experience with commonly used tools such as CRM systems and loan management platforms. Training activities include data entry, document management, application preparation, and workflow coordination, providing a comprehensive understanding of the mortgage application lifecycle.

Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker/VA Communication
• Nexus CRM Training
• Introduction to ApplyOnline
• Scenario-Based Training

We also place a strong emphasis on communication skills, enhancing them through grammar assessments, situational discussions, and lender call simulations. By the end of the program, trainees are equipped to confidently handle a wide range of mortgage-related administrative tasks and provide valuable support to brokers and clients alike.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

This comprehensive approach ensures Edward is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Tools Proficiency

Edward brings a solid foundation in various tools and software, enhancing his ability to adapt quickly and perform effectively in his role. His proficiency levels are categorised as follows:

• Practical Application: Word, Excel, PowerPoint
• Limited Knowledge: Adobe Photoshop, Adobe Illustrator
• Basic Knowledge: Outlook, Teams, OneDrive

This diverse skill set ensures that he is well-prepared to handle a range of tasks and responsibilities, contributing to his overall efficiency in the workplace.

Additional Skills and Notable Experience

Edward brings valuable experience from his previous roles, including positions as an equipment associate in a group of companies, an account officer in a housing development company, and an accounts management officer in a real estate company. These roles have helped him develop strong communication and problem-solving skills, making him a well-rounded candidate for his new responsibilities.

He has been part of Affordable Staff since August 2024 in the Mortgage Broking Space. His tasks include:

• Client & CRM Management
  • Updating client leads and deal records in the CRM using information from fact finds and broker notes.
  • Maintaining accurate client records throughout the mortgage application process.
• Loan Assessment, Research & Valuations
  • Calculating client income and serviceability using payslips and bank statements.
  • Researching lender policies to identify suitable lending solutions.
  • Ordering property valuations to determine property value and loan-to-value ratio (LVR).
• Loan Processing & Submission
  • Preparing loan applications for submission, including pre-submission checklists, funding positions, interview guides, credit proposals, and lodgement documentation.
  • Preparing lender submissions through loan lodgement platforms.
  • Sending ID verification requests and application documents for client e-signature prior to submission.
• Pricing, Retention & Ongoing Loan Reviews
  • Requesting pricing concessions for new and existing loans to secure competitive interest rates.
  • Conducting six-monthly client rate reviews and retention pricing assessments.
  • Coordinating updated property valuations as part of ongoing loan and refinancing reviews.

Christian also has prior experience using a wide range of broking and admin tools with previous clients, including:

• Broker Engine
• Quickli
• Broker Portals, AOL/ApplyOnline, AFG Flex, Liberty broker portal
• Cashdeck, Loanapp
• Property Hub/CoreLogic PropertyHub
• Mercury Nexus
• Google Sheets, Google Drive, Google Forms, Gmail, Google Contacts
• Adobe Acrobat
• Acrobits Softphone, Broker hotline
• Lender and solicitor portals, MSA National website
• Kwil, FMS, Orion, VPN, chocogram.com.au

Learning Ability and Work Proficiency

His learning ability is impressive, characterised by his high comprehensive capacity and excellent analytical skills. He is a serious and cautious worker, consistently delivering excellent results. He is highly motivated and organised, with a strong desire to improve and expand his knowledge. He is an articulate communicator, both in writing and verbally, and is an active listener who adapts quickly to existing systems and workflows. Edward excels with hands-on practice and recorded instructional videos, requiring minimal supervision. His organisation skills are exceptional, although he recognises the importance of taking his time to fully understand instructions, with speed naturally following. His proactive approach to clarifying instructions further enhances his effectiveness in the role.

Interpersonal Skills and Personal Characteristics

He is a diligent and competent professional who approaches his work with earnestness and enthusiasm. He is confident in his abilities, displaying a systematic approach to organisation and a friendly, sociable demeanor that allows him to cooperate well with others. His responsible and courteous nature, combined with his attentiveness, makes him a reliable team member. He is driven by a genuine interest in his work and meticulous attention to detail. His consistent work ethic and ability to work independently underscore his suitability for roles requiring both initiative and collaboration.

Suitability

Edward is greatly suitable for any general mortgage broking or general administrative position and has the potential to excel in a voice role as well.

Why Edward is Suitable for the Role

Edward is a well-rounded and highly capable professional, equipped with the technical skills, learning ability, and interpersonal qualities necessary for success in the Australian Mortgage Broking space. His extensive training, combined with his background in engineering and previous work experience, positions him as an ideal candidate for general administrative roles. Edward’s strong organisational skills, proactive attitude, and proficiency with essential tools make him a valuable asset, ready to contribute effectively to any team.