TEAM MEMBER READY FOR PLACEMENT

Charlene is a Bachelor in Mathematics and Science Elementary Education graduate with a calm, diligent, and responsible approach to work. She enjoys reading books, listening to music, watching anime, and has a keen interest in learning and self-development. With a strong educational background and internship experience in the academic sector, she has developed solid administrative, organisational, and communication skills. Charlene is well-organised, adaptable, and eager to learn, making her a valuable addition to any administrative team.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Charlene is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Charlene’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Charlene with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Charlene to apply the learnings immediately. Charlene is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Charlene and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Charlene is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Charlene has gained practical experience through her internships in both a public elementary school and a public coeducational teacher education and research university in the Philippines, where she was exposed to educational administration, documentation, and day-to-day operational support. Key skills and tasks include:

• Assisting with administrative and clerical tasks in educational environments
• Supporting document preparation, filing, and record management
• Coordinating with teachers, staff, and students to support daily operations
• Maintaining organised records and ensuring accurate documentation
• Demonstrating strong written and verbal communication skills
• Applying attention to detail and organisational skills in task execution
• Adapting quickly to established systems, processes, and workflows
• Utilising analytical and problem-solving skills developed through her academic background

Charlene has been an essential part of the Affordable Staff team since July 2023. These tasks include:

• Invoice, Billing, and Property Account Administration
  • Entering council rates, water bills, maintenance invoices, insurance, and strata levies into IRE for payment.
  • Monitoring the rentals inbox for flagged invoices, maintenance items, and other requests.
  • Reviewing invoice notes for additional quotes and notifying Property Managers when required.
  • Reviewing property disbursements and correcting owner statement scheduling where needed.
  • Completing bond audits by transferring bond numbers from the relevant website into IRE.
• Tenancy Application and Lease Preparation
  • Conducting TICA checks to identify notable tenancy records for applicants.
  • Preparing summaries of shortlisted tenancy applications for review.
  • Preparing new tenancy agreements by entering tenant information into RTA forms.
  • Sending draft agreements to authorised agents for review and approval.
  • Sending approved agreements to tenants for signing and finalisation.
• Lease Renewal and Tenancy Documentation
  • Monitoring properties approaching lease expiry and updating lease periods in IRE.
  • Drafting lease renewal extension forms for Property Manager review.
  • Sending lease renewal notices and approved extension forms to tenants.
  • Following up outstanding lease renewal forms based on required due dates.
  • Uploading completed and signed tenancy documents into IRE and SharePoint.
• Property and Tenancy Administration
  • Monitoring upcoming tenancies and maintaining the Entries Tracker for entry inspections.
  • Uploading required documents and updating tenancy status after inspections are completed.
  • Saving landlord and tenant documentation from PropertyMe into the appropriate files.
  • Processing service requests by confirming properties are under management before approval.
  • Reviewing tenancy review forms and verifying current tenancy details against IRE.

Learning Ability and Work Proficiency

Charlene is a quick learner who adapts well to existing systems and workflows. She consistently demonstrates strong comprehension skills and follows instructions with ease, allowing her to work independently while maintaining accuracy and quality. She communicates clearly and concisely, both verbally and in writing, and requires minimal supervision once familiar with a process. Her systematic approach to work, combined with her strong organisational skills, enables her to manage responsibilities efficiently and maintain steady progress in her tasks.

Interpersonal Skills and Personal Characteristics

Charlene presents herself as calm, mature, and considerate, creating positive and professional interactions with those around her. She is diligent, dependable, and eager to take responsibility, demonstrating a strong willingness to learn and contribute. Her patient and thoughtful nature allows her to work well within a team while remaining capable of handling tasks independently. Charlene approaches her work with professionalism, humility, and a genuine commitment to delivering quality results.

Suitability

Charlene is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media tasks.

Why Charlene is Suitable for the Role

Charlene possesses the key qualities needed to succeed in an Australian real estate administrative role, including strong organisational skills, attention to detail, adaptability, and effective communication. Her training has provided her with a solid understanding of real estate administration and industry practices, while her internship experience has strengthened her ability to manage records, support operations, and work within structured environments. Combined with her reliability, willingness to learn, and ability to work independently with minimal supervision, Charlene is well-positioned to provide dependable administrative support and contribute positively to a client’s business operations.