Team Member Ready for Placement

Joyce is a Bachelor of Science in Management Accounting graduate with a strong foundation in both customer service and administrative support. She enjoys reading books, watching movies, and dancing, balancing her professional aspirations with personal interests that reflect creativity and discipline. Her experience spans both accounting internship work and front-line service roles, equipping her with attention to detail, adaptability, and excellent client interaction skills. She brings a positive attitude, patience, and a systematic approach to every task, making her well-prepared to contribute to accounting and administrative operations.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training and Additional Tools Proficiency
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Prior to her onboarding training, Joyce had already gained experience with the following tools and software:

• Advanced: Canva
• Practical Application: Word, Excel, PowerPoint
• Limited Experience: Teams
• Basic Knowledge: Outlook

Additional Skills and Notable Experience
Her background includes a four-month internship at an accounting firm, where she developed her knowledge of financial processes, as well as a three-month role as a service crew member in a restaurant company. In her accounting internship, she was exposed to basic bookkeeping and office administrative tasks. As a service crew cashier, she managed customer orders, processed transactions, reconciled sales, and handled client concerns, ensuring service quality while maintaining accuracy in cash and sales records.

Her skills include:

• Cash handling, sales reconciliation, and POS operation
• Customer service and conflict resolution
• Administrative support and document preparation
• Accuracy in record-keeping and transaction processing
• Multitasking in fast-paced environments
• Creative design using Canva

Learning Ability and Work Proficiency
Joyce adapts quickly to new systems and workflows, demonstrating independence and initiative in her tasks. She is highly organised and systematic, with good written communication and active listening skills. She takes feedback constructively to refine her accuracy and approaches every task with determination and perseverance. Her ability to work with minimal supervision allows her to manage her responsibilities efficiently and effectively.

Interpersonal Skills and Personal Characteristics
She is serene, diligent, and amicable, maintaining a professional and approachable demeanor. She is patient and resourceful, showing eagerness to take on responsibilities and enthusiasm in her work. Her well-behaved and cooperative nature allows her to work seamlessly with others, while her goal-oriented mindset ensures she remains focused on delivering quality results.

Suitability
Joyce is greatly suitable for any general accounts or general administrative position, with minimal suitability for voice roles.

Why Joyce is Suitable for the Role
Joyce’s combination of accounting knowledge, customer service experience, and strong organisational skills makes her a valuable asset for accounting support roles. She demonstrates adaptability, diligence, and accuracy in her work, with the ability to perform efficiently under minimal supervision. Her positive approach, willingness to learn, and commitment to delivering high-quality results position her to thrive in any general accounts or administrative capacity.