Team Member Ready for Placement

Katherine is a dedicated and articulate professional with a Bachelor of Arts major in Human Resource Management. Grounded in strong values, she brings with her over nine years of leadership experience as an operations supervisor, followed by customer service roles. Her interests in music, dance, and writing reflect her expressive nature, which complements her outstanding communication skills. She is poised, confident, and methodical in her work approach, making her a strong candidate for administrative roles within the Australian Real Estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Katherine with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing [insert first name] to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Katherine and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already gained experience with the following tools and software:

• Practical Application: Microsoft Word, Excel, PowerPoint, Outlook, Teams
• Limited Experience: Microsoft OneNote, OneDrive, SharePoint, Forms
• Basic Knowledge: Trello, Hubstaff, LastPass

Additional Skills and Notable Experience
She has developed her administrative and supervisory capabilities through her roles in the call center industry, with more than nine years as an operations supervisor and two months as a customer service representative. Key skills and tasks include:

• Handling customer calls and providing first-call resolutions with a focus on excellent customer experience
• Using internal client tools to manage bookings, reservations, and email communications with hotels, car rental companies, and customers
• Utilising a business management system for timekeeping, coaching schedules, feedback management, and documentation
• Applying Grammarly for accurate communication and documentation
• Participating in supervisory training focused on documentation and structured coaching
• Maintaining thorough records and implementing effective action plans during team coaching
• Demonstrating initiative, professionalism, and reliability in direct client-facing roles

Learning Ability and Work Proficiency
She is a serious and cautious learner who thrives with hands-on practice. She shows steady progress and is known for her consistency and organisational strength. She has a strong ability to absorb information with time and performs well under structured supervision, particularly when introduced to new systems. Her ability to follow instructions is commendable, and she has been advised to maintain her excellent start by simplifying her approach and avoiding overthinking.

Interpersonal Skills and Personal Characteristics
She presents herself with calm confidence, showing sincerity and professionalism in her interactions. She is eloquent and outspoken when necessary, yet composed and thoughtful in her responses. Her patient demeanor and willingness to take responsibility make her a dependable team member. Energetic in a steady and grounded way, she works methodically and cooperatively with others while maintaining a high degree of organisation.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles.

Why Katherine is Suitable for the Role
Her combination of leadership experience, hands-on customer service, and solid administrative training makes her exceptionally well-prepared for real estate or admin roles. Her strong verbal and written communication skills, calm and methodical approach, and adaptability to new tools and workflows ensure she can contribute effectively to any client environment. Her reliability, professionalism, and eagerness to learn make her a valuable addition to any administrative support team.