Team Member Ready for Placement

Yansaint is a graduate of Bachelor of Science in Information Technology. He enjoys video games and building gaming PCs during his free time. With a solid background in customer service and computer operations, paired with a natural inclination for learning and problem-solving, he brings a well-rounded mix of technical aptitude, administrative support, and a calm, methodical approach to his work.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Yansaint and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, he had already learned and gained experience with the following tools and software:

• Limited Experience: WordPress, Adobe Photoshop, Canva, Microsoft Word, Excel, Teams, OneDrive
• Basic Knowledge: CorelDRAW

Additional Skills and Notable Experience
He has worked as a customer service representative at a call center for over four years and as a computer operator at a sugar mill for eight months. In his role as a computer operator, he took on accounting-related tasks such as inventory management, database updates, and data entry for warehouse reports. His technical expertise also enabled him to repair outdated computer systems, replace hardware components, and install essential programs.

He regularly handled:

• Database management and reporting
• Weekly diesel and clean cane cost reports
• Data entry and inventory tracking
• System troubleshooting and basic hardware servicing
• Memo writing and internal communications
• Self-learning outdated software tools like Foxpro 1993 and early versions of Microsoft Office

Through these roles, he developed his adaptability, problem-solving skills, and ability to work independently in support-heavy environments.

Learning Ability and Work Proficiency
He is a steady learner who demonstrates continuous growth and a strong work ethic. He follows instructions with ease and is able to work with minimal supervision. His written and verbal communication skills are clear and concise, and he is well-organised in handling documentation and reporting. Though he may initially take time to complete tasks without prior exposure, he remains highly teachable and eager to learn, allowing him to adapt and progress quickly.

Interpersonal Skills and Personal Characteristics
He is composed, responsible, and modest, with a calm demeanor that contributes positively to the work environment. He shows confidence when taking initiative, and is systematic in his approach to tasks. He is well-behaved and easy-going, and he cooperates well with others, often helping when needed. His maturity and perseverance allow him to remain focused even under pressure, making him a dependable team member.

Suitability
Yansaint is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles, basic social media, and basic video editing.

Why Yansaint is Suitable for the Role
His strong foundation in administrative support, combined with his technical background and communication skills, makes him a great fit for any admin role. He is adaptable, independent, and resourceful, and his willingness to learn ensures that he can take on new responsibilities with confidence. With his steady work style and systematic approach, he is well-prepared to contribute effectively in a dynamic support environment.