PLACED WITH CLIENT

Joelea is an integral part of our team here at Affordable Staff, bringing years of experience and a wealth of skills to her role as a Property Management Administrative Assistant. With a background in customer service and technical support, Joelea’s expertise extends beyond administrative tasks, making her a versatile asset to our organisation.

Work History:
Before joining Affordable Staff, Joelea had a solid foundation in customer service, having served as a customer service representative for 3 years and 10 months. Her technical acumen was further honed during her tenure as a technical support representative for 3 years and 4 months. These roles equipped her with the ability to handle diverse customer needs efficiently and effectively.

Personal Details:
Outside of her professional life, she is a dedicated family person, a loving wife, and a doting mother of three children. She finds joy in baking and indulges in listening to music during her leisure time. Known affectionately as Chiqui, she also enjoys unwinding by watching TV.

Personality and Traits:
Her mature and friendly demeanor makes her a pleasure to work with. Her technical aptitude is complemented by her attention to detail, ensuring that tasks are completed accurately and thoroughly. She approaches challenges with a highly detail-oriented mindset, leaving no stone unturned in her work.

Skills and Communication:
She possesses strong communication skills, confidently handling customer calls and inquiries. Her ability to follow instructions and adapt quickly to existing systems and workflows makes her a valuable team member. While she can be quiet at times, she is adept at expressing her thoughts and ideas effectively.

Supervision and Organisation:
One of her key strengths is her ability to work independently with minimal supervision. Her highly organised nature ensures that tasks are prioritised and completed on time. She is careful and thorough in her approach, contributing to efficient and seamless operations within the team.

Current Employment with Affordable Staff:

Joelea has been a valuable member of the Affordable Staff team since March 2018, contributing significantly to the real estate or property management space. Her role involves a range of tasks that are crucial to our client’s property management processes. Below are her tasks:

• Processing tenancy applications, including identity checks, calculating affordability, and conducting employment and rental reference checks.
• Entering utility bills to be paid and ensuring all contacts from the client’s list are correctly entered.
• Entering purchaser and listing owner’s names, and contract details such as sale price, contract date, and settlement date.
• Assigning properties to designated property managers and scheduling anniversary calls.
• Receipting payments for water, bond, and rent from tenants.
• Taking inquiry calls on behalf of the property manager, forwarding inquiries or messages to the assigned property manager via email or 3CX.
• Creating reports of routine inspections being conducted on every active property.
• Entering the property manager assigned to each property and sending client access invites to owners.

Joelea is a highly suitable candidate for any general administrative position, bringing a blend of technical expertise, strong communication skills, and meticulous attention to detail. Her ability to work autonomously, coupled with her organisational skills, makes her a valuable asset to our team at Affordable Staff.