Team Member Ready For Placement

Joelea, affectionately known as Chiqui, is a highly experienced and dependable professional with a background in Computer Science and a long-standing history in customer-facing and administrative roles. She is married and a devoted mother to three children, and she enjoys baking, listening to music, and unwinding with her favorite TV shows. She has developed strong communication, problem-solving, and administrative skills through her professional experience, making her well-equipped to support operational and client-facing tasks in an administrative environment.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She brings over seven years of combined experience in customer service and technical support prior to joining Affordable Staff. She worked as a customer service representative for 3 years and 10 months and as a technical support representative for 3 years and 4 months. These roles helped shape her excellent communication, troubleshooting, and client relationship skills.

She has been with Affordable Staff since March 2018, working as a Property Management Administrative Assistant, where she has built a strong track record of reliability and excellence. She assisted her clients with the following tasks:

• Tenant and Lease Administration
  • Processing new leases and lease renewals, including preparing, sending, and updating agreements in property management systems
  • Reviewing tenant applications, conducting reference checks, and assisting with application approvals
  • Setting up new tenants and managing tenant records in the system
  • Sending rental reference checks for outgoing tenants and applying rent increases when required
• Property and Maintenance Administration
  • Setting up new properties and owner profiles and preparing management agreements and required documentation
  • Creating and updating work orders, requesting maintenance quotes, and coordinating with owners, tenants, and contractors
  • Ordering digital signage, arranging smoke alarm services, and preparing entry notices for property access
  • Creating routine inspection reports and maintaining property inspection records
• Financial Processing and Documentation
  • Processing invoices, council rates, water bills, and contractor charges in the system
  • Receipting rent, bond, and other property-related payments and maintaining financial records
  • Monitoring rental arrears and assisting with follow-ups on outstanding balances
  • Sending overdue invoice reminders and conducting water usage audits based on lease agreements
• Database, CRM, and Administrative Support
  • Maintaining property, purchaser, owner, and client records through CRM and database updates
  • Entering and updating contacts, assigning property managers, and maintaining accurate system records
  • Managing emails and inquiry calls and assigning requests to the appropriate property managers
  • Uploading documents, managing client system access, updating property listings, and completing general administrative tasks

Learning Ability and Work Proficiency
She is a steady and dependable worker who is always willing to improve her work and actively raises questions when clarification is needed. She learns effectively through recorded instruction videos and hands-on practice, allowing her to gradually build confidence with new systems and processes. While she may need a little time to absorb unfamiliar procedures, she adapts well once she becomes familiar with them. She is organised, capable of managing tasks methodically, and works reliably when provided with clear guidance and structured workflows.

Interpersonal Skills and Personal Characteristics
She presents herself as warm, friendly, and approachable, making it easy for her to build positive relationships with colleagues and clients. She is considerate and sociable while also being assertive and outspoken when necessary, allowing her to communicate clearly and effectively. Her steady work ethic, helpful attitude, and willingness to cooperate with others make her a reliable team member who contributes positively to a collaborative work environment.

Suitability
Joelea is greatly suitable for any general real estate, property management, or general administrative position.

Why Joelea is Suitable for the Role
She brings extensive experience in customer service and technical support, which has strengthened her communication, problem-solving, and organisational abilities—skills that are highly valuable in administrative roles. Having spent several years working within the team, she has developed familiarity with our workflows, expectations, and standards of service, allowing her to approach tasks with confidence and consistency. Combined with her training in real estate administrative processes and her dependable work ethic, she is well-positioned to provide reliable and efficient support to clients in the real estate and property management space.