PLACED WITH CLIENT

Aira is organised, smart, and articulate. She also has a fine eye for detail. She has over a year of work experience, with expertise in customer service and human resource. She has a great command of the English language in both written and spoken form.

She spent the entirety of her career in the outsourcing industry. She first worked as a customer service representative for a telecommunications company. She maintained solid customer relationships by handling questions and concerns with speed and professionalism. She also resolved customer complaints, managed database records, and drafted status reports on customer service issues. This amazing experience has contributed to her strong communication, multitasking, problem-solving, and rapport-building skills.

With the hopes of expanding her knowledge about the corporate world, she ventured in the human resource industry and worked as an employee relations specialist. She monitored employees’ adherence to attendance and punctuality policies, sorted and filed employee portfolios, and encoded violations to computerised and hardbound portfolios. She also updated employee records and conducted orientations and exit interviews. This experience has honed not only her interpersonal skills, but above all, her organisational and problem-solving abilities and attention to detail.

Aira’s maybe new to the workforce, but with her great work ethic and current skillset, she can be a great administrative assistant.