TEAM MEMBER READY FOR PLACEMENT

Rafael holds a Bachelor of Science in Business Administration Major in Operations Management. He is calm, reliable, and systematic, with a strong foundation in administrative functions and a growing interest in the real estate space. He enjoys listening to music, cooking, watching culinary videos, going out with friends, and doing origami. He is also passionate about traveling and collecting toys. These creative and personal interests contribute to his balanced, composed, and thoughtful approach to work. He is highly organised, friendly, and responsible—traits that make him a valuable addition to any team.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Rafael is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Rafael and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
He completed an internship at a local hotel where he was assigned to the sales and marketing department. His responsibilities included processing purchase orders and checkouts, managing inventories, assisting with events and exhibits, and handling document filing and organisation. This role developed his administrative efficiency and event coordination skills while refining his attention to detail and customer service mindset.

He has been a dedicated and committed employee at Affordable Staff since December 2023. In his role as a Real Estate Administrative Assistant, he has made significant contributions to our client’s success by efficiently handling a wide range of tasks. These tasks include:

• Lease and Tenancy Management
  • Processing lease renewals and updating tenant records
  • Managing bond top-ups during lease renewals
  • Handling changes of tenancy and issuing notice-to-leave forms
  • Preparing pet approval forms as instructed by property managers
  • Generating comparative market analysis reports for lease renewals
• Application and Documentation Handling
  • Reviewing shortlisted applications and creating summaries
  • Processing approved applications for onboarding
  • Creating and submitting compliance certificates for smoke alarms
  • Preparing various statements and renewal dues reports
• Maintenance and Invoice Management
  • Downloading, renaming, and uploading maintenance invoices
  • Preparing maintenance invoice status reports upon instruction
  • Downloading and processing water charge invoices
• Email and Communication Coordination
  • Checking and organising emails
  • Assigning emails to the appropriate property manager for action

Client Testimonial

“Rafael has been an asset to our team over the past two years. He worked well with our staff, integrated smoothly into our operations, and consistently managed his workload without any issues. His reliability and professionalism were greatly valued.

The only reason we’re parting ways is due to some structural changes within our business — it’s certainly not a reflection of his performance. We truly appreciate his contribution and wish him all the best in his future endeavors. He will no doubt be a valuable asset to any team he joins.”

Learning Ability and Work Proficiency
He is a steady and consistent worker who shows continuous progress in his tasks. He possesses a logical and critical mindset and demonstrates perseverance in learning. He works well with video-based instructions and hands-on practice and requires minimal supervision. He is highly organised and capable of working independently once he becomes familiar with a system or process. His written communication is excellent, and he listens actively to understand and execute instructions effectively.

Interpersonal Skills and Personal Characteristics
He maintains a calm and composed demeanor, contributing positively to team dynamics. He is friendly, sociable, and well-behaved, with a responsible and considerate nature. He shows great interest in his work, displays confidence when taking initiative, and remains patient and dependable under pressure. His versatility and ability to cooperate with others make him a valuable and professional team player.

Suitability
He is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for basic social media tasks.

Why Rafael is Suitable for the Role
His strong academic background, prior internship experience, and successful completion of training make him an excellent fit for a real estate administrative role. He demonstrates reliability, strong communication skills, and a systematic approach to handling tasks. His capacity to adapt to new tools, coupled with his calm and friendly personality, makes him well-prepared to support a client in the Australian Real Estate space with competence and professionalism.