Team Member Ready for Placement

Crishelle is a highly experienced and well-rounded professional with a dual academic background in Computer Science (Major in Information Technology) and Nursing. She brings to the table a rich combination of leadership, administrative, and customer-facing roles spanning over a decade, complemented by her personal interests in Korean dramas, business management, and dog breeding. Her versatile background and strong organisational skills make her a strong candidate for roles in the Australian real estate industry.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Crishelle with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Crishelle and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

Additional Skills and Notable Experience
Her professional background spans various leadership, administrative, and customer-facing roles. She served as an administrative manager for 6 years and 8 months, overseeing operational functions and ensuring compliance with systems and processes. She also held academic leadership roles as a dean/coordinator and lecturer for 5 years, where she demonstrated strengths in curriculum planning, training delivery, and team management. As an operations manager for 1 year and 9 months, she successfully led teams and enhanced organisational performance. Her experience also includes over 1.5 years in customer service roles such as customer service representative, call analyst, and technical support representative. Additionally, she applied her healthcare training as a volunteer nurse for 3 months and further strengthened her communication skills as an English tutor for 2 months.

She has been working with Affordable Staff since May 2023 within the Real Estate  space where she assisted her clients. Her tasks include:

• Supporting Marketing Activities
  • Writing content about suppliers for marketing purposes
  • Assisting with marketing documents and spreadsheets
  • Helping prepare stocktake reports and supplier comparisons
  • Contributing to special projects and company data summaries
• Organising Files and Records
  • Saving and organising documents in the shared drive
  • Archiving staff and supplier records
  • Setting up folders, spreadsheets, and file directories for easy access
•  Managing Invoices and Stock
  • Checking invoices, credit notes, and delivery receipts from suppliers
  • Downloading and saving invoices from supplier emails and websites
  • Creating spreadsheets to track purchases, prices, and yearly spending
  • Updating stock records and maintaining supplier price lists
•  Tracking Jobs and Preparing Reports
  • Reviewing daily job records and updating their status
  • Backing up job-related files to shared folders
  • Preparing monthly and weekly job summary reports
  • Organising job details into boards for easy tracking

Learning Ability and Work Proficiency

She exhibits a strong learning capacity and consistently delivers high-quality work. She quickly adapts to systems and workflows, asks thoughtful questions, and displays a strong analytical mindset. She is diligent, systematic, and highly motivated to improve continuously. Known for working independently with minimal supervision, she maintains excellent organisation and meets deadlines efficiently. Her written and verbal communication skills are outstanding, and she is proactive in both understanding and executing instructions.

Interpersonal Skills and Personal Characteristics
She has a pleasant and professional demeanor, complemented by her maturity, energy, and sense of responsibility. She is both sociable and thoughtful, blending cheerfulness with sincerity in her interactions. Her readiness to help others and her ability to inspire confidence make her a valuable team player. She is well-liked for her friendliness, punctuality, and courteous nature, and she approaches every task with enthusiasm and reliability.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles.

Why Crishelle is Suitable for the Role
She brings a rare blend of academic versatility, leadership experience, and technical proficiency that aligns seamlessly with the needs of real estate administrative roles. Her background managing operations, mentoring staff, and supporting customer and technical concerns reflects her dynamic capability to work across various functions. Her maturity, attention to detail, and ability to adapt to new systems quickly make her a valuable asset in a client-facing support role. With her warm personality and a deep sense of responsibility, she is well-positioned to thrive in an Australian real estate environment.