Team Member Ready for Placement
PERSONAL DETAILS
Name: Crishelle Genetia
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 22 April, 1976 | Female | Married |
Interview with Crishelle
ABOUT CRISHELLE
Crishelle is a highly experienced and versatile professional with a strong background in administration, operations, and customer-facing roles. With dual academic foundations in Information Technology and Nursing, she brings both analytical thinking and a service-oriented mindset to her work. Her extensive experience across leadership, education, operations, and support roles has shaped her into a well-rounded team member capable of handling complex administrative tasks while maintaining a high level of professionalism. Having spent a significant period working within a structured administrative support environment, she has further strengthened her ability to align with client expectations and deliver consistent results. Outside of work, she enjoys Korean dramas, managing her business, breeding dogs, and tending to her plants, reflecting her balanced and proactive lifestyle.
Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.
Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.
She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.
These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.
Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.
Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.
Additionally, time permitting, Crishelle and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.
This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.
Additional Skills and Notable Experience
Her professional background spans various leadership, administrative, and customer-facing roles. She served as an administrative manager for 6 years and 8 months, overseeing operational functions and ensuring compliance with systems and processes. She also held academic leadership roles as a dean/coordinator and lecturer for 5 years, where she demonstrated strengths in curriculum planning, training delivery, and team management. As an operations manager for 1 year and 9 months, she successfully led teams and enhanced organisational performance. Her experience also includes over 1.5 years in customer service roles such as customer service representative, call analyst, and technical support representative. Additionally, she applied her healthcare training as a volunteer nurse for 3 months and further strengthened her communication skills as an English tutor for 2 months.
She has been working with Affordable Staff since May 2023 where she assisted her clients with the following tasks:
Learning Ability and Work Proficiency
She is a highly analytical and self-driven learner who demonstrates strong comprehension and problem-solving abilities. She adapts quickly to new systems and workflows, follows instructions with ease, and consistently delivers accurate work with minimal supervision. Her ability to work independently, combined with her proactive approach to learning and continuous improvement, allows her to perform tasks efficiently while maintaining high organisational standards.
Interpersonal Skills and Personal Characteristics
She presents herself as warm, mature, and approachable, with a naturally cheerful and professional demeanor. She is diligent, reliable, and highly motivated, often showing initiative and confidence in her work. Her ability to collaborate effectively with others, combined with her sincerity, attentiveness, and strong sense of responsibility, makes her a dependable team member who contributes positively to any work environment.
Suitability
Crishelle is greatly suitable for any general real estate, property management, or general administrative position, and is also suitable for voice roles.
Why Crishelle is Suitable for the Role
Her extensive experience across administration, operations, education, and customer service, combined with her strong analytical skills and adaptability, makes her an excellent fit for any administrative role. Her continued experience working within a structured client-focused environment has strengthened her ability to meet expectations, manage tasks independently, and maintain organised workflows. With her well-rounded background, strong work ethic, and readiness to take on responsibilities, she brings both capability and reliability to the role.
EDUCATIONAL BACKGROUND
Degree: Bachelor of Science in Computer Science Major in Information Technology
Level: Graduate
Degree: Bachelor of Science in Nursing
Level: Graduate
EMPLOYMENT HISTORY
Business name: Affordable Staff
Position: Real Estate Administrative Assistant
Date of Employment: May 2023 – present
Business name: 3 John-K Scribe Experts Corporation
Position: Call Analyst | Technical Support Representative | Operations Manager | Administrative Manager
Date of Employment: May 2014 – March 2023
Business name: Teleperformance
Position: Technical Support Representative
Date of Employment: October 2012 – March 2013
Business name: Convergys
Position: Customer Service Representative
Date of Employment: August 2009 – August 2010
Business name: Sparta English Learning Center
Position: English Teacher
Date of Employment: June 2009 – August 2009
Business name: Bacolod Adventist Medical Center
Position: Nurse (Volunteer)
Date of Employment: September 2008 – December 2008
Business name: Informatics Computer Institute
Position: Dean/Coordinator | Lecturer
Date of Employment: January 2000 – January 2005
SKILL SET SUMMARY
English Composition
DISC
VAK
