TEAM MEMBER READY FOR PLACEMENT

Rodney holds a Bachelor of Secondary Education in Physical Science and has a well-rounded background in customer service, retail management, and education. He enjoys Korean dramas, Netflix, and listening to music, and he finds relaxation in playing video games and spending time with his pet dogs. His interpersonal skills and methodical approach to tasks make him an excellent candidate for administrative roles within the real estate industry.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks such as invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Rodney to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Rodney and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Rodney is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

He has a diverse professional background spanning customer service, retail, and education. He has gained extensive experience in handling clients, managing retail operations, and conducting classroom instruction. His skills include:

• Branch Manager at an electronics store for 6 months, overseeing daily operations and staff management
• Customer Service Representative in call centers, totaling over 2 years and 10 months. During this time, he assisted customers with inquiries, provided technical support, handled troubleshooting, and managed client interactions to ensure effective issue resolution.
• Teacher at an elementary school for 9 months, instructing students and developing lesson plans

He has been an integral part of Affordable Staff since March 2022, specialising in Real Estate support. His role involves a variety of tasks aimed at streamlining property management processes for his client. His responsibilities are diverse, covering everything from lease agreements to property advertising, ensuring smooth operations and efficient service delivery. His tasks include:

• Lease and Application Management
• • Filling out Real Estate Institute of Victoria (REIV) forms to ensure compliance with regulatory standards.
  • Processing applications efficiently, verifying details, and processing them promptly to facilitate quick tenant placements.
  • Creating new lease agreements
  • Editing errors and fixing amended forms by correcting errors in forms and documents, ensuring accuracy and professionalism.
  • Processing renewals smoothly and without disruption.
• Property Advertising and Documentation
  • Downloading recent photos of every property to ensure they reflect current conditions.
  • Advertising by uploading photos to the property address list and adding descriptions to make them attractive and informative for potential tenants.
  • Updating property listings with any rent increases, helping tenants make informed decisions.
• Communication and Coordination
  • Maintaining clear communication with all stakeholders by promptly emailing application forms, ensuring all parties are well-informed.
  • Conducting thorough rent reviews and manages rent increase processes, balancing the needs of landlords and tenants while adhering to market trends and regulations.

Learning Ability and Work Proficiency

He is a steady worker who shows continuous progress in his tasks. He follows instructions with ease and has strong verbal and written communication skills. He is well-organised and methodical in his approach, ensuring that tasks are completed efficiently. While he requires support when learning new systems and processes, his proactive attitude and ability to absorb information allow him to adapt quickly.

Interpersonal Skills and Personal Characteristics

He is energetic, sociable, and outgoing, making him well-liked among colleagues. He is outspoken and confident while remaining easygoing and approachable. His willingness to accept responsibility, enthusiasm for his work, and cooperative nature contribute to a positive team environment. He is known for his punctuality and ability to maintain a friendly yet professional demeanor in all interactions.

Suitability

He is greatly suitable for any general real estate, property management, or general administrative position. He is also well-suited for voice roles and basic social media.

Why Rodney is Suitable for the Role

His combination of administrative skills, customer service experience, and teaching background makes him an excellent fit for real estate administrative support. His ability to adapt quickly to new systems, strong communication skills, and methodical approach ensure he can efficiently handle real estate tasks. His enthusiasm, sociable nature, and professionalism further contribute to his ability to engage with clients and colleagues effectively. With a keen eye for detail and a commitment to continuous learning, He is well-equipped to thrive in this role and add value to any team he joins.

Client Recommendation

“Rodney has been vital for the development of our team through his consistent support behind the scenes. He’s enabled our team to concentrate on building relationships with our clients whilst having the confidence that the support work is being effectively managed.”