PLACED WITH CLIENT

Anamariez, or Ana among her friends and colleagues, is outgoing, steady, and organised. She has over 6 years of call center experience, focused mainly on technical support, before she joined Affordable Staff. She has an excellent command of the English language both in speaking and writing.

She has handled various accounts for an American-based telco that serves major household communication and entertainment needs, such as phone and mobile data, Internet, and cable TV, to US customers. With her exposure to different accounts, she has mastered providing in-depth product knowledge and has honed her customer-handling abilities.

She assisted customers from the initial order process and subscription inquiries to service issues and upgrades. She developed her multitasking skills, as well as her attention to detail, which was essential in documenting every customer interaction.

As a tenured technical support representative, she learned how to probe into an issue, thus managing customer disputes over the phone with ease resulting in a well-commended customer experience. With this, she was tasked to support fellow agents and was assigned ad hoc duties, training mentees and aiding a team of newbies in production. The experience developed her leadership and time-management skills.

She joined Affordable Staff back in 2019 and is presently an administration assistant for a property management company in Australia. She’s adept at using the common tools and databases in the industry, such as Property Tree, REIWA, RP Data, Inspection Manager, DocuSign, and Microsoft Office

Ana is a fast learner. She finds interest in discovering new things, especially with technology. She believes that the combination of interpersonal skills and being tech-savvy could go a long way in this industry.