PLACED WITH CLIENT

Helen is a dedicated and enthusiastic professional with a degree a Bachelor of Science in Electronics and Communications Engineering. Helen balances her personal life with her career aspirations seamlessly. Her interests span a variety of activities, including a passion for watching anime and home-baking, where she creates delectable brownies, cookies, and customised cakes. Helen is also involved in selling ready-to-wear shoes and enjoys planting, showcasing her diverse set of hobbies and entrepreneurial spirit.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, so our basic training covers general principles across different locations in Australia, and we emphasize the importance of client-specific training to address unique requirements.

Helen is equipped with specialized knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks such as invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarized Helen with common real estate procedures and honed her data entry and organizational skills, which are crucial for maintaining accurate records and managing properties efficiently.

AffordableStaff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organization, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Helen to apply the learnings immediately. Helen is knowledgeable about how to securely manage passwords, organize and categorize emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Helen and all team members received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Helen is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before joining AffordableStaff, Helen demonstrated proficiency with software tools and applications. She is skilled in using Canva and Picsart for photo editing, and is familiar with video editing tools like VivaVideo. This background complements her training, making her a versatile asset to the team.

Additional Skills and Notable Experience

Her previous work experience includes roles as a quality control/assurance auditor and data analyst at a call center, and as an admin assistant/executive secretary with subsequent promotion to project controller/document controller in the construction sector abroad. Her entrepreneurial ventures include running a food business specialising in cakes and a retail business for shoes. This diverse experience has honed her skills in project management, administrative support, and customer service.

Helen is actively engaged in a variety of tasks at AffordableStaff, which are essential for maintaining smooth operations and effective property management. Her responsibilities can be categorised into the following main areas:

• Lease Management
  • Issuing new lease agreements to tenants, including necessary attachments, such as smoke alarms, handover information, RTA fact sheet.
  • Updating tenant labels and issuing new lease agreements in PropertyMe.
  • Editing and sending change to tenancy agreements through DocuSign, including required attachments like ECR, key receipts, and invoices.
  • Reissuing leases as change of tenancy for additional or removed tenants, updating approved occupants, and finalising leases.
  • Managing lease renewals, including preparing documents, communicating with tenants, and updating systems.
• Tenant and Owner Communication
  • Sending SMS notifications to tenants once paperwork is completed and sending reminders about upcoming rent due dates on their move-in day.
  • Sending entry notices for routine inspections to tenants.
  • Sending rent recommendations to owners and awaiting instructions for lease renewals, including any rent increases or negotiations.
  • Sending approved tenancy emails with move-in dates, rent, and bond amounts.
  • Sending variation forms to tenants and owners.
  • Sending tenant welcome letters through email or post.
  • Answering rental reference requests for old/outgoing tenants based on received privacy statements.
• Database and Records Management
  • Experience with database cleanup using the REX system to enhance data accuracy and management processes.
  • Encoding new tenants into PropertyMe, verifying application details, and creating tenant folios.
  • Checking tenant ledgers to confirm rent payments.
  • Monitoring incoming and outgoing funds related to tenancy, ensuring accuracy, and resolving discrepancies.
• Documentation and Administrative Tasks
  • Lodging bond forms for new tenants or bond top-ups for renewing tenants, ensuring amounts are correctly calculated.
  • Assisting in checking and resending change to tenancy agreements, including sending SMS reminders to tenants.

Learning Ability and Work Proficiency

She is a well-organised and self-motivated worker who follows instructions with ease. She is capable of working independently with minimal supervision while consistently delivering high-quality work. Helen’s strong communication skills and ability to raise questions and engage in discussions further enhance her learning process. Although she may take some time to adjust to new tasks due to her tendency to overthink, her diligent and conscientious nature ensures she excels in her role.

Interpersonal Skills and Personal Characteristics

She is known for her mature and cheerful demeanor, combined with a composed and industrious work ethic. She is reliable, confident, and clever, demonstrating efficiency and devotion in her work. Helen is methodical in her approach, sociable, and pleasing in her interactions with others. Her eloquent and courteous personality, paired with her well-behaved and gentle nature, makes her an excellent team player and a positive presence in the workplace.

Suitability

Helen is highly suitable for roles in general real estate, property management, and general administrative positions. She is also capable of handling some voice work and basic social media management.

Why Helen  is Suitable for the Role

Helen’s blend of technical proficiency, extensive experience in administrative and project management roles, and strong interpersonal skills makes her an ideal candidate for the admin team member position in the Australian Real Estate space. Her background in various tools and her ability to handle diverse tasks efficiently position her well to contribute effectively to the team.