Team Member Ready for Placement

Raphoncelle is a dedicated and motivated individual with a Bachelor’s in Elementary Education Major in General Education. She is a proud mother of two children and spends her free time enjoying anime, taking relaxing walks, and tending to her home garden. With a deep-rooted love for nature and family, she finds solace in nurturing her plants, which reflects her calm and patient demeanor. Her professional background, coupled with her nurturing spirit, makes her well-suited for roles requiring detail-oriented work and efficient management of tasks.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Raphoncelle with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing [insert first name] to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Raphoncelle and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Raphoncelle brings notable experience from her past roles. She worked as a customer service representative for 5 years and 10 months across two different call centers, where she developed strong communication and problem-solving skills. Additionally, her experience as a field enumerator for a statistical government agency and as a cashier in retail strengthened her ability to manage data and provide excellent customer service.

Raphoncelle has been with Affordable Staff since May 2022 in the property management space. Her responsibilities include:

• Enquiries, Listings, and Database Management
  • Adding and tracking all client enquiries from website listings
  • Monitoring competitor and client listings and documenting new listings before going live
  • Updating the database with new contacts and properties from forms, spreadsheets, or email submissions
  • Adding and removing rental properties under management and assigning point-of-contacts
  • Archiving inactive clients and maintaining accurate property and contact records
• Contracts, Appraisals, and Sales Administration
  • Drafting contracts for prospective buyers and preparing master contracts for emailing
  • Processing sales and rental appraisals submitted by agents
  • Updating property statuses including sold, awaiting settlement, and settled properties
  • Updating postal addresses and settlement details
  • Creating monthly suburb sales performance reports
• Tenancy and Lease Administration
  • Auditing Trello checklists for new tenancies and vacating tenants
  • Generating new leases and processing lease renewals
  • Processing rental applications and adding tenant, owner, and property details in PropertyMe
  • Collecting and managing open home attendee lists and recording buyer requirements
  • Adding tenants to utility connection services such as ConnectNow
• Maintenance, Compliance, and Operational Support
  • Sending job orders for smoke alarm services, electrical safety inspections, and general maintenance
  • Monitoring and updating ongoing maintenance tasks and contractor follow-ups
  • Processing Property Health Check reports and auditing inspection reports
  • Updating compliance tracking spreadsheets and monitoring safety requirements
  • Organising and renaming files in OneDrive and managing daily email communications
  • Requesting Facebook and Google reviews from new tenants after move-in
  • Checking and responding to incoming website enquiries related to reciprocal easement agreements

Learning Ability and Work Proficiency

Raphoncelle is a steady worker who demonstrates determination and perseverance in all her tasks. She follows instructions well, whether through recorded videos or hands-on practice and is quick to adapt when exposed to new systems and processes. While she may require initial support when learning new systems, her organisational skills and eagerness to improve ensure she becomes proficient in her role over time. She communicates effectively, both verbally and in writing, making her highly suitable for administrative tasks that require precision and attention to detail.

Interpersonal Skills and Personal Characteristics

Raphoncelle’s personality shines through her cheerful and energetic demeanor. She brings enthusiasm and a calm presence to the workplace, making her approachable and easy to work with. Her confidence is evident in her proactive approach to tasks, and she is always willing to accept responsibility, whether in leading initiatives or cooperating with others. Her professional ability and competence are matched by her sincerity and helpfulness, creating a harmonious and friendly atmosphere. Raphoncelle’s orderly nature and interest in her work ensure that she remains focused and committed to delivering high-quality results.

Suitability

Raphoncelle is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media tasks.

Why Raphoncelle is Suitable for the Role

Raphoncelle’s combination of solid educational background, practical experience in customer service, and in-depth training in real estate administration makes her exceptionally well-suited for roles within the Australian Real Estate space. Her cheerful and organised nature, proficiency with essential tools, and ability to manage diverse administrative tasks ensure she will be a valuable asset to any team. With her positive attitude and willingness to learn, Raphoncelle is poised to excel in any real estate or administrative role she undertakes.