Team Member Ready for Placement

Hannah is a creative and driven individual with a Bachelor of Arts in Psychology. She is passionate about various artistic pursuits such as painting, drawing, and singing, and loves spending her free time watching Korean dramas, anime, and Netflix. Hannah also enjoys playing video games and reading books, which adds a sense of balance to her life. She approaches her work with focus and dedication, applying the same enthusiasm she has for her hobbies to her professional endeavors.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Hannah is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Hannah with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Hannah and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Hannah has previous experience as an intern in a government department for 4 months. This role honed her administrative skills and allowed her to develop problem-solving abilities, making her adept at handling complex tasks while maintaining a high level of communication and professionalism.

Hannah has been working with Affordable Staff since September 2022 within the Property Management space where she assisted her clients. Her tasks include:

• Tenant and Lease Management
  • Entering vacating tenants’ details and sending 28-day notices to renters and landlords.
  • Creating rent increase notices and updating spreadsheets.
  • Generating and managing leases.
  • Sending rent arrears notices to tenants and notifying owners as instructed.
• Administrative Support and Data Management
  • Sending out email reminders about insurance.
  • Adding properties, owners, and contact details in databases from property reports.
  • Adding contacts and checking in RPData if they own other properties.
• Property and Financial Management
  • Preparing comparative market analysis reports using RPData and sending them to owners.
  • Entering invoices for payment.
  • Uploading properties for rent on realestate.com.
• Maintenance and Compliance
  • Booking routine property inspections and sending communications to owners.
  • Updating compliance details for electrical, gas, and smoke alarm safety.
  • Sending maintenance requests to contractors.
  • Entering invoices into Re-leased.
  • Updating expiration dates of contractors’ insurance.
  • Updating expiration dates of tenants’ insurance and saving files in the tenants’ insurance folders.
• Marketing and Social Media
  • Creating at least 1-2 social media posts weekly based on available time, including rental property of the week, for lease, open home, new sale listing, or national days (e.g., Mother’s Day, Christmas)
  • Creating at least five social media posts weekly, covering similar topics and occasions

Client Testimonial:

“Hannah has been a great asset to the team over the last 12 months. Hannah is friendly, keen to learn, and very willing to give everything a go.”

Learning Ability and Work Proficiency

Hannah has a high capacity for learning and a keen analytical mindset. She quickly adapts to new systems and workflows, consistently following instructions with ease. Her excellent communication skills, both written and verbal, allow her to interact effectively with colleagues and clients. Hannah is highly organised and requires minimal supervision, demonstrating a level of independence and reliability that makes her a valuable team member. While she may be shy at first, she quickly blends into her surroundings and shares her thoughts, offering a delightful sense of humor and a friendly, approachable personality.

Interpersonal Skills and Personal Characteristics

Hannah is a calm and gentle individual with a quiet confidence that reflects her readiness to take on responsibilities. She approaches tasks with efficiency and professionalism, while her systematic and refined organisational skills help her stay focused and detail-oriented. Her friendly and modest nature makes her an easy person to work with, and once comfortable, she reveals an outspoken and pleasant personality. Hannah’s initiative and mental capacity allow her to approach problems creatively, ensuring she remains an asset to her team.

Suitability

Hannah is greatly suitable for any general real estate, property management, or any general administrative position. Additionally, she is well-equipped for voice roles and basic social media tasks.

Why Hannah is Suitable for the Role

Hannah’s diverse skill set, strong learning abilities, and proficiency in real estate tools make her an excellent candidate for a role in real estate administration. Her organisational skills, adaptability, and calm demeanor ensure she can handle administrative tasks efficiently while providing valuable support to her team. With her background in psychology and her creative interests, Hannah brings a unique perspective to her work, making her a well-rounded and capable addition to any real estate team.